Receptionist inWilmslow inWilmslow PUBLISHED MON 6 JAN 2025

PERMANENT GOOD SALARY
MULTI-DISCIPLINARY

Wilmslow Health Centre rXA4PUzs

The Wilmslow Health Centre is seeking a full-time Receptionist to join their forward-thinking practice serving 16,500 patients in Wilmslow, Cheshire. The role involves a variety of reception duties, including greeting patients, managing the appointment system, processing requests, and liaising with both the clinical team and external agencies. While prior experience is desirable, full training will be provided.

Key responsibilities include handling phone calls, signposting patients, maintaining accurate healthcare records, and supporting administrative and clinical staff. The Receptionist will also assist with managing patient inquiries, monitoring supplies, and maintaining a tidy working environment. Additionally, the role offers opportunities for involvement in team training and supporting patient-related events within the practice.

Receptionist 37.5hours per week required for highly motivated, innovative, forward thinking, training practice serving 16500 patients in the leafy suburb of Wilmslow, Cheshire. Experience desirable but full training will be given.

Work with a supportive team in Modern Purpose-Built Premises

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About us
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data onto EMIS web
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Support administrative staff, providing cover during staff absences
Action incoming emails and correspondence as necessary
Scan patient related documentation and attach scanned documents to patients healthcare records
Complete opening and closing procedures in accordance with the duty rota
As required support colleagues in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Order and monitor stationery supplies
Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
Identify and provide team training where required
Support the Practice Manager with all Patient Participation Group related matters
Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

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Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

inWilmslow

53.32292175292969 -2.237324476242065 Wilmslow, Cheshire

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