Adult & Paediatric Administrator/ Crisis Worker-Telford inTelford inTelford PUBLISHED FRI 29 NOV 2024

£25,486 to £25,486 a year PERMANENT
BONUS FAMILY MATERNITY ON-CALL PENSION

Mountain Healthcare Ltd r0y1R1KD

Meaningful Impact, The role provides an opportunity to make a significant difference in the lives of victims of sexual assault, offering critical support and care during their time of need.

Empowerment, Working as an advocate, you empower patients to take control of their situation, enhancing their sense of agency and comfort during the forensic examination process.

Diverse Responsibilities, The dual role of Administrator and Crisis Worker offers a dynamic work environment, allowing for a variety of tasks and responsibilities that keep each day engaging.

Flexible Work Opportunities, The part-time position allows for a good work-life balance while also providing opportunities for additional shifts as an on-call Crisis Worker.

Professional Growth, Access to a range of accredited training courses and funding for higher education after one year of service promotes personal and professional development.

Supportive Company Culture, Mountain Healthcare's commitment to well-being, diversity, and inclusion fosters a supportive work environment where employees feel valued and respected.

The "Adult & Paediatric Administrator/Crisis Worker" role at Mountain Healthcare Ltd. in Telford is focused on providing compassionate support to victims of sexual assault. As an advocate for patients, the successful candidate will assist during forensic examinations, provide telephone support, manage administrative processes for families, and ensure a patient-centered service. Responsibilities also include maintaining high standards of DNA decontamination and liaising with other agencies.

This part-time position offers 16 hours per week with a salary of £25,486.04 pro rata, Monday to Friday, with potential additional on-call shifts. Candidates should possess a UK driving license and be female due to a genuine occupational requirement.

Candidates with experience in care, social care, healthcare, and administration are encouraged to apply. Mountain Healthcare offers various benefits, including enhanced sick pay, maternity pay, a well-being program, and opportunities for professional development. The organisation promotes diversity and inclusion in its workforce.

The role of Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.

Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.

This Paediatric & Adult Administrator/Crisis Worker role will include:

providing telephone information and support.
assisting in the administration and management process of an adult or child and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
assisting patients and liaising with other agencies regarding the management of historic cases.

About us
Are you looking for a new and exciting alternative career path within the care sector?
How would you like to work for an innovative and market-leading organisation?
This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need. Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape.
Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.
This will be a dual role with both Administrator and Crisis Worker responsibilities.
You will based at the Glade SARC, Telford.
Additional Location: Bransford.
This is Part-Time vacancy of 16 hours per week.
Salary: £25,486.04 pro Rata
Shift hours will be 9:00am - 5:00pm, Monday - Friday.
There will also be the opportunity to pick-up additional shifts as an out of hours Crisis Worker, on an on-call basis from 5:00pm to 9:00am.
As an organisation that 'does the right thing', we believe you will be empowered to make a difference.
Whilst the position may be based from one location, additional travel may be required, therefore a UK driving license is required for this role.
Because of the nature of this role, applications are invited from females only.
This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e. We welcome applications for this Administrator/ Crisis Worker role from candidates with experience in care, social care, healthcare, and administration.
Company Benefits
Enhanced sickness pay scheme
Enhanced Maternity Pay after 1 year's service
Well-being programme
Advanced rota planning for better work-life balance
6 weeks annual leave
Pension Scheme
Bonus Scheme
Life Assurance
Employee Assistant Programme
Long Service/Team of the Month Awards
A range of accredited and CPD training courses and masterclasses
Funding for higher education courses after one years' service
DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.
We uphold these principles in our organisational values and behaviours towards each other and our patients.
We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

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Useful skills for an Adult & Paediatric Administrator/Crisis Worker-Telford: Click to view

To work as an Adult & Paediatric Administrator/Crisis Worker in Telford, UK, you would typically need a combination of skills and qualifications that cater to both administrative duties and crisis intervention. Here are the key skills and qualifications you may need:

Key Skills:

1. Communication Skills: Ability to communicate effectively with clients, families, and professionals. Strong verbal and written communication is essential.

2. Interpersonal Skills: Ability to build rapport with clients in crisis situations, demonstrating empathy and understanding.

3. Organizational Skills: Proficiency in managing multiple tasks, scheduling appointments, and maintaining accurate records.

4. Problem-Solving Skills: Ability to assess situations quickly and come up with effective solutions to crises.

5. Crisis Management: Skills in de-escalating tense situations and providing support to individuals in high-stress scenarios.

6. Attention to Detail: Ensuring that all documentation is accurate and up-to-date and that policies and procedures are followed.

7. Teamwork: Ability to work collaboratively within a multidisciplinary team to provide comprehensive care.

8. Cultural Competence: Understanding and respecting diverse backgrounds and tailoring approaches to meet individual needs.

9. IT Skills: Proficiency in using administrative software, electronic health records, and other technology used in crisis management settings.

10. Confidentiality and Ethics: Adhering to confidentiality standards and ethical guidelines when dealing with sensitive information.

Qualifications:

1. Educational Background: While specific qualifications may vary, a degree in social work, psychology, healthcare, or a related field can be beneficial. Relevant certifications or training in mental health or crisis intervention can enhance your profile.

2. Experience: Experience working in healthcare, social services, or in a crisis intervention role is often preferred. Volunteer work in these fields can also be valuable.

3. Professional Certifications: Certifications in mental health first aid, crisis intervention, or safeguarding can be advantageous.

4. Knowledge of Legislation: Familiarity with UK laws and regulations related to mental health, safeguarding, and crisis support.

5. Continued Professional Development: Commitment to ongoing training and professional development in areas relevant to adult and pediatric care and crisis management.

Personal Attributes:

- Resilience and the ability to cope with stressful situations.

- Flexibility and adaptability to meet the changing needs of clients.

- A compassionate and non-judgmental approach to assisting individuals in crisis.

Useful Tips:

- Look for job postings in your area that specify desirable skills and qualifications.

- Networking with professionals in the field can provide insights and opportunities for education and experience.