London Ambulance Service NHS Trust r0cZw255
In addition to overseeing daily operational management, the Team Manager will model effective leadership behaviors and assist in achieving the objectives of both the 111/IUC service and the Trust. This includes maintaining personal call-taking competencies, contributing to service improvements, and actively participating in training and professional development. The role also involves supporting the Operations Supervisors, ensuring compliance with policies and best practices, and fostering collaboration across the Integrated Urgent Care team.
This is an exciting opportunity to join a fantastic team and support the delivery of Integrated Urgent Care and 111 across London. The successful candidate will be a central part of the management team at Barking and will be a key part in helping to shape and manage the service going forward. We are looking for an inspirational, innovative and emotionally intelligent leader with a can do attitude who can support the team develop after a very challenging couple of years for staff and patients alike.
The Team Manager will manager approximately 20 Service Advisors and Health Advisors in 111. The candidate will ensure that the team have the right level of support, training and access to information and systems to ensure that they deliver this optimum service whilst ensuring patient safety and management of workforce. The successful candidate will have experience in operational service delivery, line management experience and strong interpersonal skills with attention to detail. There will be an expectation of working flexibly with the Croydon site where management cover is required.
About us
As an integral part of the management of 111/IUC the Team Managers will be expected to:
- Provide line management to a multi-disciplinary team of approximately 20+ including visible and accessible leadership to support and supervise staff within the call centre.
- Be a role model leader by demonstrating effective and appropriate behaviours in both the day-to-day and high risk, difficult and distressing situation.
- Ensure that team members have the right level of support, training, guidance, and access to information and systems to ensure that they deliver optimum service within productivity targets whilst ensuring patient safety.
- To ensure that all staff deliver a high quality service in line with the 111/IUC and Trust Policies and Procedures.
- To support the Operation Supervisors to manage the shift, assisting with daily operational management and delivery of services.
- To support the objectives of both 111/IUC and the Trust in respect of efficiency, Quality Governance and performance.
- To lead by example and work towards embedding the 111/IUC and Trusts core values and embed best practice. Take responsibility for own continuous professional development.
- Maintain own call taking competencies by taking a calls as requested or when triggers are met ensuring that call review takes place.
- Maintain a good understanding of all policies, procedures and guidelines
- Attend all mandatory and statutory training and participate in IPR process with line manager.
- Positively contribute to team working across LAS Integrated Urgent Care to achieve organisational objectives.
- Contribute to service improvements and development. Support change in LAS including sharing and promoting best practice.
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