Operations Manager inSt Helens inSt Helens PUBLISHED FRI 25 OCT 2024

£42,000 to £46,000 a year PERMANENT GOOD SALARY

BONUS PENSION VEHICLE

Apollo Home Healthcare r1hYOAKH

Apollo Home Healthcare is seeking an Operations Manager for their office in St Helens to oversee complex clinical homecare services. The role involves managing incidents and complaints, recruiting and retaining care staff, and ensuring high-quality service delivery in compliance with CQC regulations. The Operations Manager will also be responsible for budget management, establishing operational procedures, and safely introducing new care packages. This position is seen as a critical leadership role, requiring strong management experience, ideally in healthcare, and will transition to a Registered Manager role after a successful probation period.

Candidates must be highly motivated, organized, and possess a valid driving license for travel to service users' homes. The role offers a competitive salary ranging from £42,000 to £46,000, along with a substantial quarterly bonus and employee benefits such as 25 days of annual leave, a day off on birthdays, loyalty rewards, a refer-a-friend scheme, a workplace pension, and access to private healthcare after six months.

Are you ready to take your career to the next level?

Why not consider a move into complex clinical homecare?

Were looking for an exceptional healthcare leader to join our team as an Operations Manager, within our established office in St Helens.

Managing the escalation of accidents, incidents, and complaints
Recruiting and retaining care staff to assist service users who require complex care packages
Establishing and maintaining robust operational procedures in the office to ensure high-quality service delivery
Meeting budget goals and managing office-related costs
Overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures
Supervising the introduction of new complex packages safely
Participating in meetings and forums to assess service provision
Transitioning to the role of Registered Manager after a successful probation period

About us
Are you ready to take your career to the next level?
Why not consider a move into complex clinical homecare?
Were looking for an exceptional healthcare leader to join our team as an Operations Manager, within our established office in St Helens.
The role of Operations Manager is diverse, fast-paced and plays a crucial role in the operation's success.
Youll have experience of overseeing and delivering a healthcare service, be a strong manager of people and have a natural talent for leadership.
You will have the opportunity to make a real difference in people's lives by managing a team of dedicated Office Consultants and Clinical Nurse Specialists, who work closely together to safely implement personalised care packages for our service users.
Key Duties and Responsibilities include:

Managing the escalation of accidents, incidents, and complaints

Recruiting and retaining care staff to assist service users who require complex care packages

Establishing and maintaining robust operational procedures in the office to ensure high-quality service delivery

Meeting budget goals and managing office-related costs

Overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures

Supervising the introduction of new complex packages safely

Participating in meetings and forums to assess service provision

Transitioning to the role of Registered Manager after a successful probation period
So, if youre highly motivated and organised, thrive on exceeding expectations and share our passion for delivering outstanding care, then wed invite to apply for this exciting opportunity with us.
Start and finish times will vary between 8 am and 6 pm, based on business needs and to support operational escalation. This is managed on a rotational basis, with the team working together to maintain consistent office hours.
Candidates must possess a valid driving license and a vehicle, as travel to our service users' homes and network of offices will be necessary.
For this opportunity, strong management experience is essential. Ideally, this should be within healthcare, however we will consider applicants from other sectors.
We're offering a competitive salary between £42,000 to £46,000 per annum, plus a substantial quarterly bonus.
What we can offer you:

25 Days Annual Leave, plus Bank Holidays

An extra day off on your birthday*

Substantial Bonus Scheme (Quarterly)

Loyalty reward programs at 3 and 5 years*

Refer a friend scheme

Workplace pension

Access to private healthcare following successful completion of a 6-month probation

More information related to this job opportunity, from jobsincare:

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Useful skills for an Operations Manager: Click to view

To work as an Operations Manager in the UK, you will need a combination of technical, managerial, and interpersonal skills. Here are some key skills that are typically required for the role:

1. Leadership Skills

- Ability to motivate and guide teams.

- Conflict resolution and team-building capabilities.

2. Analytical Skills

- Proficiency in data analysis to evaluate operations and implement improvements.

- Ability to analyze complex information and make informed decisions.

3. Project Management

- Experience in planning, executing, and finalizing projects within defined constraints.

- Familiarity with methodologies like Agile, Lean, or Six Sigma can be advantageous.

4. Financial Acumen

- Understanding of budgeting, financial reporting, and cost control.

- Ability to analyze financial data to make operational decisions.

5. Communication Skills

- Excellent verbal and written communication for liaising with stakeholders.

- Ability to present information clearly and persuasively.

6. Problem-Solving Skills

- Strong ability to identify problems and develop practical solutions quickly.

- Creativity in overcoming operational challenges.

7. Process Optimization

- Knowledge of process improvement methodologies.

- Experience in evaluating and redesigning processes for efficiency.

8. Technical Proficiency

- Familiarity with operational software and tools (e.g., ERP systems).

- Basic understanding of relevant technologies that support operations.

9. Customer Focus

- Understanding customer needs and aligning operations to exceed expectations.

- Experience in managing customer relationships and feedback.

10. Time Management

- Strong organizational skills to prioritize tasks and manage competing deadlines.

- Ability to delegate appropriately and oversee multiple operations.

11. Industry Knowledge

- Insight into the specific industry you are operating in (e.g., manufacturing, retail, healthcare).

- Understanding of relevant regulations and compliance requirements.

12. Adaptability and Flexibility

- Comfort with change and ability to adapt strategies in a dynamic environment.

- Resilience in managing unexpected challenges in operations.

13. Networking and Relationship Management

- Building relationships with suppliers, vendors, and stakeholders.

- Negotiation skills to secure beneficial terms and agreements.

14. Staff Development

- Skills in training and developing team members.

- Commitment to continuous improvement and professional development within the team.

Education and Experience:

While not strictly a skill, having a relevant degree (e.g., in business management, operations management, or a related field) and experience in an operations role can significantly enhance your qualifications. Professional certifications (like those from APICS or the Chartered Institute of Logistics and Transport) may also have value.

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