HCRG Care GrouprG6OZ1gw
Here at HCRG Care Group, we value your unique contributions and offer an array of benefits designed to support your wellbeing and professional growth. You’ll enjoy competitive pay, access to exclusive discounts, and personalised wellbeing services. Whether you're looking to further your career through development opportunities or simply want a workplace that prioritises your happiness while you help others, we invite you to apply and join us in making a meaningful impact in the community.
As a Business Support Advisor,you will play a key role in delivering high-quality, person-centered care and services to support individuals and teams. Working within a collaborative environment, you will provide essential services tailored to meet the unique needs of those we serve. Based in The Orbital, Swindon, you will have the flexibility to work within a model that supports both on-site and hybrid working arrangements, depending on the nature of the role. HCRG Care Group is committed to fostering an agile and adaptable workforce to best meet the needs of our organization and service users.
Act as the first point of contact for patients, families and other health care professionals wishing to access the Swindon Community Health Services, community nursing, community therapist, wheelchairs, and as such provide responses to any enquiries or requests for information or assistance in a timely manner. Handle telephone calls from a variety of sources including patients, patients relatives, GPs, carers and other health care professionals and ensure that relevant routine medical and personal information is collected and recorded correctly using Systm1 modules for the community health services. The post holder will require good communication and customer service skills as they will be dealing with a wide variety of people and may encounter barriers to understanding such as language.Process purchase orders for equipment, for modifications, repairs, deliveries and collection of equipment ensuring all documentation is recorded on the app
About us
<p style="margin:0px;font-size:inherit;padding:5px 0px;">At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Competitive Pay & Pension: Receive a salary of £23,875 with a company pension.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counselling, career coaching, and legal advice.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p> <p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to demonstrate a good working knowledge of IT including Word, Excel and email.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to work quickly and accurately under pressure</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Good organisational and administrative skills</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Demonstrate an understanding of data protection and confidentiality.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Demonstrate the ability to meet deadlines and work within pre-defined timescales.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Demonstrate a flexible and adaptable approach to workload management.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Be able to prioritise own workload and remain calm under pressure.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to communicate to a high standard both verbally and in writing with colleagues, service users and external agencies.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to deal with potential difficult and challenging behaviours in a sensitive and confident manner.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Be able to build and sustain relationships within a multi-disciplinary team both with colleagues and service users.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Innovative and effective in problem solving and service delivery improvements.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Be able to assist in the development and use of formats and templates.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Ability to reflect on daily tasks, processes and systems and evaluate the development needs for self-improvement</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><span style="white-space:pre;"> </span>Flexibility to work a variety of hours over seven days including bank holidays and evenings to reflect the needs of the service if required</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p>
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