Assistant Business Support Manager – Patient Pathway inPort Talbot inPort Talbot PUBLISHED
FRI 13 DEC 2024
Swansea Bay University Health Board r09YEVko
Candidates will engage in clerical and administrative duties, monitor patient pathways, and assist in data management to support service leads. While proficiency in Welsh is desirable, speakers of both Welsh and English are encouraged to apply. This rewarding role emphasises teamwork and aims for efficient service delivery in a supportive environment.
Are you looking for a role in a friendly, supportive innovative department? An exciting opportunity has arisen to join the Podiatry and Orthotics Service as an Assistant Business Support Manager - Patient Pathway. Working as an integral member of the Business Support Team you will provide assistance and support to the Business Support Manger across a range of strategic and operational activities, including the delivery of Therapy Waiting time's targets, performance targets and objectives, service improvements and performance delivery.
The role also includes direct day-to-day operational administration line management to ensure an efficient, safe service delivery, addressing changing priorities as and when they arise with the ability to effectively prioritise workload.
For further information, please contact Kelly John, Business Support Manager on or by telephone on .
The post holder will work as part of the team to provide comprehensive coordination and administrative support service to the team and will:Oversee the management of dept Administration service on a daily basis. Responsible for own workload and organisation of department clinics, diaries and waiting lists, through capacity and demand planning, prioritising, and accepting urgent demand where necessary.Actively seek to ensure that all patients are treated within National targets set by the Welsh Government.Understand patient pathways; monitoring progress and ensuring timely intervention is achieved.Liaise daily with internal external departments and services to ensure excellent patient care and service delivery.Responsible for communicating with patients regarding various enquiries.Ensure data is stored and shared through variety of media including verbal communication, paper records, and internal and external electronic sources.Undertake clerical and administrative duties as instructed by the Line Manager.Provide regular data to the Service Leads regarding service capacity and performance and assistant to Business Support Manager with line management responsibility for Admin Team Supervisor
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
You will be able to find a full job description and person specification attached within the supporting documents
Please wait...this will take a moment...