Dispenser inDorchester inDorchester PUBLISHED WED 20 NOV 2024

£12 to £13.25 an hour Depending on experience/qualification PERMANENT GOOD SALARY

Cerne Abbas Surgery rGWJ45yt

The role of a Dispenser at Cerne Abbas Surgery in Dorchester involves the safe and accurate ordering, dispensing, and checking of medications, dressings, and appliances, ensuring they are prepared and delivered within set timelines. The position requires collaboration with the dispensary team to maintain smooth operations and provide exceptional customer service to patients, facilitating their understanding of medication. The Dispenser will work up to 37.5 hours per week on a rota basis, with part-time options available, and will earn a salary between £12.00 and £13.25 per hour based on experience and qualifications.

Key responsibilities include dispensing and checking prescriptions, maintaining patient confidentiality, observing surgery protocols, and assisting with stock management and housekeeping. Effective communication with patients and the multidisciplinary team is crucial, as is adherence to regulations concerning Controlled Drugs. The Dispenser is also expected to participate in continuous professional development and undertake additional tasks as needed to support the dispensary's operations.

Within this role, you will ensure the safe and accurate ordering, dispensing and checking of all medication, dressings and appliances and ensure that they are prepared and delivered within the set timescales.

You will work closely with the other members of the dispensary team in the ensuring the smooth running of the dispensary.

You will give outstanding customer service to our patients, and help enable them to understand their medication.

The role is for up to 37.5 hours a week, working between 8:30am and 7:00pm on a pre-agreed rota. Part time hours will be considered.

The salary will be between £12.00 - £13.25 per hour depending on experience and qualification.

To maintain accuracy and manage your time effectively while assisting the dispensary and wider team in providing a high standard of service and care to our patients.

You will be expected to communicate effectively with staff at all levels throughout the organisation as well as patients, visitors and the general public

Dispensing medication in both original packaging, dossett boxes, and generating MAR sheets for care homes.

About us
To ensure the safe and accurate ordering, dispensing and checking of all medication, dressings and appliances and that they are prepared and delivered within the set timescales.
Dispense and check all prescriptions safely and accurately
Communicate effectively with patients, visitors and the multidisciplinary team
Ensure that all messages are appropriately logged and appropriate action taken
Maintain patient confidentiality, being helpful and courteous at all times
Observe and follow surgery policies, protocols and standard operating procedures (SOPs) at all times
Establish and maintain accurate and tidy working practices
Undertake agreed tasks once competency achieved
Adhere to Controlled Drugs protocol
After training, be able to give advice to patients with regards to their medication
Answer the telephone promptly
Assist in the smooth running of the dispensary by ensuring that the work stations are left clean and tidy and by undertaking housekeeping and cleaning duties as appropriate
Deal with prescriptions monies promptly and accurately
Replenish all stock levels at the end of the shift forms, medication etc
Comply with Information Governance and computer usage policies and guidelines
Use resources effectively
Share knowledge with colleagues
Keep up-to-date (CPD) and undertake mandatory training as stipulated

Complete additional allocated tasks following discussion and agreement with dispensary team leader

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Useful skills for a Dispenser: Click to view

To work as a dispenser in the UK, typically in a pharmacy or healthcare setting, you will need a combination of technical skills, interpersonal skills, and knowledge in pharmacology. Here are the key skills and qualifications generally required:

Essential Skills:

1. Attention to Detail: Accuracy in dispensing medications is crucial to prevent errors that could affect patient safety.

2. Organizational Skills: Ability to manage multiple tasks and keep track of prescriptions, over-the-counter medications, and inventory.

3. Communication Skills: Strong verbal and written communication skills are vital for interacting with patients, healthcare professionals, and team members.

4. Customer Service Skills: You must be able to provide excellent service, respond to patient inquiries, and handle concerns effectively.

5. Basic Mathematical Skills: Competence in basic arithmetic is necessary for dosages and measurements of medications.

6. Knowledge of Pharmacy Terminology: Familiarity with medical and pharmaceutical terminology helps communicate effectively in a healthcare setting.

7. Technical Proficiency: Experience using pharmacy management software and other relevant technologies.

Qualifications:

1. Educational Background: A minimum of GCSEs in subjects like maths and English, although many employers prefer candidates with A-levels or equivalent qualifications.

2. Pharmacy Dispensing Course: Completing an accredited pharmacy dispensing course or qualification, such as the Level 2 Certificate in Pharmacy Service Skills or a Level 3 Diploma in Pharmacy Service Skills, is often required.

3. Work Experience: Previous experience in a pharmacy, healthcare setting, or relevant retail experience can be advantageous.

4. Registration: Depending on the role, you might need to register with a relevant professional body, such as the General Pharmaceutical Council (GPhC) if you are qualifying as a Pharmacy Technician.

Additional Skills:

- Problem-Solving Skills: Ability to handle issues or challenges that may arise in the dispensing process.

- Teamwork: Working effectively as part of a healthcare team.

- Confidentiality Awareness: Understanding the importance of patient confidentiality and data protection laws.

Continuing Professional Development:

Staying updated with ongoing training and professional development is important due to changes in medication practices and regulations.

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