PERMANENT ON-CALL
DHU Healthcare rDE9L2KG
Career Advancement, The role offers ample opportunities for skill enhancement and career progression in cloud and network engineering.
Critical Impact, Be a key player in maintaining essential IT services that directly support DHU Healthcare's mission of delivering exceptional care.
Diverse Technical Responsibilities, Engage in a variety of tasks such as managing Azure cloud infrastructure, configuring network elements, and troubleshooting complex issues.
Collaboration, Work closely with vendors, service partners, and various teams, enhancing communication and teamwork skills.
Dynamic Work Environment, Enjoy a fast-paced and challenging environment that keeps the workday engaging and allows for continuous learning.
On-call Experience, Gain valuable experience in crisis management and solution delivery, which can be beneficial for professional growth.
Flexible Work Schedule, The role includes a 7-day working pattern, allowing for varied work-life balance opportunities.
DHU Healthcare is seeking a 3rd Line Network Engineer to maintain and develop its IT network infrastructure and systems for a 24/7 operational environment. The role involves collaborating with vendors, providing on-site IT support, and resolving service incidents promptly, including on-call responsibilities.
Key Responsibilities:
- Design, implement, and manage Azure cloud infrastructure.
- Configure and administer cloud technologies and O365 functionalities.
- Handle Layer 2 and Layer 3 network elements like routers, switches, and firewalls.
- Conduct hardware/software upgrades and security configurations of network elements.
- Provide 3rd line support and lead strategic infrastructure projects.
- Diagnose and resolve network faults and systemic issues.
- Ensure compliance with SLAs, maintain documentation, and manage support cases.
The role requires effective communication, problem-solving abilities, and experience working under pressure in a dynamic setting.
3rd Line Cloud Engineer
Advance your career as a 3rd Line Cloud Engineer with DHU Healthcare!
As a 3rd Line Support Engineer, you will play a pivotal role in maintaining, supporting, and developing DHUs IT network infrastructure and systems to meet the demands of our 24/7/365 operational environment. Working closely with our vendors and partner providers, you will ensure optimal system availability to support the critical services we deliver.
Beyond technical support, you will act as a key problem-solver and communicator, capable of working effectively under pressure in a dynamic and fast-paced setting. This role requires you to provide essential on-site IT services as part of a 7-day working pattern, including bank holidays, with on-call responsibilities to address and resolve service incidents swiftly.Join us in this critical role and contribute to our mission of delivering exceptional, continuous care through reliable and robust IT support.What your typical day looks like:
- Lead the design, implementation, and automation of Azure cloud infrastructure
- Build, configure, administer, and manage the cloud technologies, systems, and components
- Package and deploy applications via Intune
- Manage and deploy GPOs and applications via Intune
- Manage Autopilot deployments
- Administer all O365 functionality, such as users, groups, static and dynamic distribution lists
- Timely and proactive resolution of cloud and 3rdline technical issues in support of DHU operational requirements
- Delivery of planned maintenance and infrastructure upgrades across the DHU digital estate.
- Provision of 3rdline and cloud support to Service Management team
- Lead identified strategic cloud-based infrastructure projects in support of DHUs wider digital strategy.
- Lead the investigation and resolution of identified systemic issues in response to in service events
About us
What your typical day looks like:
- Support the deployment and configuration of a range of layer 2 and layer 3 network elements such as routers, switches, firewalls and VPNs
- Perform in-life operational activities of network elements, including hardware and software upgrades, security configuration and patching, and technology refresh
- Perform hands-on configuration of networking hardware adhering to approved procedures and processes
- Provision of 3rdline support to Service Management team
- Lead identified strategic infrastructure projects in support of DHUs wider digital strategy.
- Lead the investigation and resolution of identified systemic issues in response to service events
- Work on-site at data centre locations when necessary
- Diagnosis and resolution of network faults, including escalations from our helpdesk
- Working in collaboration with our current 3rdparty network provider and any 3rd party vendors where necessary
- Liaise with service partners and customers
- Proactively handle support cases assigned to you
- Working with both technical and non-technical staff as the key point of contact
- Ensure SLAs are met, documentation is correct, and policies/procedures are in place
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