Main Outpatients Receptionist inHigh Wycombe inHigh Wycombe PUBLISHED
THU 31 OCT 2024
Buckinghamshire Healthcare NHS Trust rC5juByv
The successful candidate will work collaboratively within a larger team, demonstrating the ability to thrive under pressure while ensuring compliance with government targets related to patient waiting times. Responsibilities include delivering comprehensive administrative support for outpatient services, coordinating patient journeys from referral to discharge, and providing cross-cover for team members to maintain consistent service delivery.
An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a Outpatients Receptionist.
The Outpatient Department works in close line with a number of the government targets around patient waiting times and as a member of the team, your duties will involve making patient appointments, using the computerised appointment system and applying knowledge of targets and clinic types, rearranging appointments, dealing with patients, dealing with queries from internal and external contacts, face to face and over the telephone and providing an efficient and effective administration service.We are looking for candidates who have a Good Basic Education, GCSE or equivalent in Maths and English, and who have clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary teams, patients and carers. You must work well in a team environment, as you will be working within a larger team, and feel comfortable working under pressure.
To work in support of a specialty or group of specialties, as part of a team co ordinating the patient journey from referral through to discharge.To provide an excellent service to patients, their relatives and carers.To provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.To work as part of a Patient Administration Service and provide cross-cover for other staff across the Service to ensure a consistent and effective administration service is maintained at all times.
About us
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advertisement.
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