GP Receptionist / Administrator inCoventry inCoventry PUBLISHED
THU 31 OCT 2024
Depending on experience
PERMANENT
Walsgrave Health Centre ruyR5GqK
Flexible working hours with part-time options (26-30 hours per week) that allow for a better work-life balance.
Opportunity to work in a supportive healthcare environment focused on patient care and teamwork.
Gaining valuable experience in various administrative tasks including Docman scanning, document workflow, and hospital referrals.
Access to further training and development opportunities to enhance career growth and professional skills.
Involvement in meeting coordination and minute-taking, which provides a chance to engage with various professionals in the healthcare field.
Utilizing and enhancing strong computer skills with experience in EMIS and Docman, valuable tools in modern healthcare administration.
Walsgrave Health Centre in Coventry is seeking an experienced GP Receptionist / Administrator to work 26-30 hours per week. The schedule includes Wednesday afternoons, all day Thursday, and Friday mornings. Key responsibilities include reception duties, Docman scanning and document management, handling hospital referrals, registering new patients, managing online services, coordinating meetings, taking minutes, and providing compliance support. Candidates should have strong computer skills, experience with EMIS and Docman, and will have opportunities for further training and development.
Walsgrave Health Centre has a vacancy for an experienced medical receptionist / administrator at the surgery working 26-30 hours a week. Wednesday 1.30-6.30, Thursday 7.30-6.30 and Friday 7.30-1.30
The successful candidate will have the following roles and responsibilities:
- Reception duties
- Docman scanning and document workflow
- Hospital referrals
- New patient registrations
- Online services
- Meeting coordination and minute taking
- Compliance support
About us
We are looking for an experienced GP receptionist / administrator with excellent computer skills, EMIS and Docman experience with further training and development opportunities available for the right candidate.
The successful candidate will have the following roles and responsibilities:
- Reception duties
- Docman scanning and document workflow
- Hospital referrals
- New patient registrations
- Online services
- Meeting coordination and minute taking
- Compliance support
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
view Start practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
Useful skills for a GP Receptionist / Administrator:
Click to view
Working as a GP receptionist or administrator in the UK requires a combination of technical, interpersonal, and organisational skills. Here are some key skills that are often necessary for the role:
1. Communication Skills
- Verbal Communication: Ability to clearly convey information to patients and healthcare professionals.
- Written Communication: Proficiency in writing emails, letters, and other correspondence.
2. Interpersonal Skills
- Empathy and Patience: Understanding patient needs and showing patience, especially with distressed or confused patients.
- Teamwork: Collaborating effectively with other staff members, including doctors, nurses, and administrative staff.
3. Organisational Skills
- Time Management: Ability to manage multiple tasks efficiently and prioritise duties.
- Attention to Detail: Ensuring accurate patient information and appointment scheduling.
4. IT Skills
- Computer Proficiency: Familiarity with practice management software and general computer use for document processing and database management.
- Data Entry: Skills in accurately entering patient details and medical records.
5. Customer Service Skills
- Patient Interaction: Handling patient inquiries, managing appointments, and addressing complaints effectively.
- Professionalism: Maintaining a friendly yet professional demeanor at all times.
6. Knowledge of Healthcare Systems
- Understanding of Medical Terminology: Basic knowledge of medical terms to facilitate communication with healthcare providers and patients.
- Familiarity with NHS Procedures: Awareness of how the NHS operates, including appointment booking systems and patient confidentiality.
7. Problem-Solving Skills
- Conflict Resolution: Ability to handle difficult situations calmly and effectively.
- Adaptability: Flexibility to adjust to changing circumstances and priorities in a busy medical environment.
8. Confidentiality and Compliance
- Understanding of Data Protection: Knowledge of policies related to confidentiality and the handling of patient information (such as GDPR).
- Patient Rights Awareness: Understanding patients' rights in a healthcare setting.
9. Multitasking
- Handling Multiple Tasks: Ability to juggle phone calls, patient queries, filing, and other administrative duties simultaneously.
10. Basic Financial Skills
- Understanding of Billing and Payments: If required, knowledge of handling payments, invoicing, and financial transactions within the practice.
Additional Tips:
- Experience: Previous experience in a customer service or administrative role can be advantageous.
- Training: Some practices may offer on-the-job training which can help you get accustomed to specific systems and procedures.