GP Receptionist / Administrator in Coventry inCoventry PUBLISHED THU 31 OCT 2024 Jump to job information section
Depending on experience
PERMANENT
Walsgrave Health Centre ruyR5GqK
Job description
Walsgrave Health Centre has a vacancy for an experienced medical receptionist / administrator at the surgery working 26-30 hours a week. Wednesday 1.30-6.30, Thursday 7.30-6.30 and Friday 7.30-1.30
The successful candidate will have the following roles and responsibilities:
- Reception duties
- Docman scanning and document workflow
- Hospital referrals
- New patient registrations
- Online services
- Meeting coordination and minute taking
- Compliance support
About us
We are looking for an experienced GP receptionist / administrator with excellent computer skills, EMIS and Docman experience with further training and development opportunities available for the right candidate.
The successful candidate will have the following roles and responsibilities:
- Reception duties
- Docman scanning and document workflow
- Hospital referrals
- New patient registrations
- Online services
- Meeting coordination and minute taking
- Compliance support
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a GP Receptionist / Administrator:
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Working as a GP receptionist or administrator in the UK requires a combination of technical, interpersonal, and organisational skills. Here are some key skills that are often necessary for the role:
1. Communication Skills
- Verbal Communication: Ability to clearly convey information to patients and healthcare professionals.
- Written Communication: Proficiency in writing emails, letters, and other correspondence.
2. Interpersonal Skills
- Empathy and Patience: Understanding patient needs and showing patience, especially with distressed or confused patients.
- Teamwork: Collaborating effectively with other staff members, including doctors, nurses, and administrative staff.
3. Organisational Skills
- Time Management: Ability to manage multiple tasks efficiently and prioritise duties.
- Attention to Detail: Ensuring accurate patient information and appointment scheduling.
4. IT Skills
- Computer Proficiency: Familiarity with practice management software and general computer use for document processing and database management.
- Data Entry: Skills in accurately entering patient details and medical records.
5. Customer Service Skills
- Patient Interaction: Handling patient inquiries, managing appointments, and addressing complaints effectively.
- Professionalism: Maintaining a friendly yet professional demeanor at all times.
6. Knowledge of Healthcare Systems
- Understanding of Medical Terminology: Basic knowledge of medical terms to facilitate communication with healthcare providers and patients.
- Familiarity with NHS Procedures: Awareness of how the NHS operates, including appointment booking systems and patient confidentiality.
7. Problem-Solving Skills
- Conflict Resolution: Ability to handle difficult situations calmly and effectively.
- Adaptability: Flexibility to adjust to changing circumstances and priorities in a busy medical environment.
8. Confidentiality and Compliance
- Understanding of Data Protection: Knowledge of policies related to confidentiality and the handling of patient information (such as GDPR).
- Patient Rights Awareness: Understanding patients' rights in a healthcare setting.
9. Multitasking
- Handling Multiple Tasks: Ability to juggle phone calls, patient queries, filing, and other administrative duties simultaneously.
10. Basic Financial Skills
- Understanding of Billing and Payments: If required, knowledge of handling payments, invoicing, and financial transactions within the practice.
Additional Tips:
- Experience: Previous experience in a customer service or administrative role can be advantageous.
- Training: Some practices may offer on-the-job training which can help you get accustomed to specific systems and procedures.
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