Contact Centre Agent inWest Bromwich inWest Bromwich PUBLISHED
WED 30 OCT 2024
Candidates must be computer literate to utilize the automated appointment system and should possess strong interpersonal skills to manage patient interactions effectively. The role demands the ability to work under pressure in a team setting while managing workloads efficiently in a paperless environment. Additional responsibilities include handling service mailboxes and processing telephone referrals according to established guidelines.
We have a Full Time post working Monday - Friday at our Care Navigation Centre at Sandwell General Hospital.
To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Care Navigation Centre. This post is to support the Phlebotomy services, providing a comprehensive efficient and effective telephone based referral service and appointment booking service.
You will be expected to participate in the 2 shift pattern to provide administrative cover 8:00 - 17:00 on a rota basis which means 8-4 and 9-5 shift cover each week.
You will provide an administrative support for the Phlebotomy clinical service, answering a high volume of telephone calls, registering patients to the service, booking appointments and dealing with queries regarding appointments. You will also manage the service mailbox processing queries and responding accordingly.
The successful candidate will need to be computer literate in order to use our automated appointment system.
You will be expected to take referral over the telephone and process according to the guidelines for the services.
You must be able to work under pressure as part of a team. You will require good interpersonal skills with the ability to prioritise your own workload.
There will be a requirement to learn the patient administration systems to work effectively within a paperless environment.
About us
Please see the attached Job Description and Person Specification for full details of what this role entails.
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