Ideal candidates should possess excellent organisational and communicational skills, along with the ability to work under pressure as part of a team. The role requires computer literacy, strong customer service skills, and proficiency in data analysis tools for monitoring performance. The Assistant Manager will also ensure compliance with national targets, conduct routine validations of waiting lists, and provide leadership to the Booking Centre team, addressing performance and HR matters as needed.
We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.
An exciting opportunity has arisen for a Booking Centre Team Leader within Ophthalmology and Clinical Support Services
The Booking Centre Team Leader will support the Booking centre Manager & Service Manager who is responsible for the management of all patient Referrals
The post holder will take responsibility for the management of the booking Booking Supervisors and Booing coordinators.
The Booking Centre Team Leader will work with the Services ensuring appropriate prioritisation and then chronological booking is consistent for all outpatient appointments within the Directorate.
Working Pattern
Monday to Friday
The Booking Centre Team Leader will support the Booking Centre Manager who in conjunction with the Service Manager who are responsible the management of all Patient Appointments standards across assigned services.
The post holder will take responsibility for the management of the booking Centre Supervisors and their teams and Booking Centre PTL across Ophthalmology and Clinical Support Services ensuring compliance with the Trust Elective Access Policy.
The Booking Centre Team Leader will work with service areas and Service Managers ensuring appropriate prioritisation and chronological booking is consistent for all Booking Centre appointments.
Applicants should be well organised with excellent communicational skills, able to work well under pressure and be a key team player. Computer literacy and good customer service skills are a must.
About us
Take responsibility for ensuring the Trust meets all national and local access targets for Booking Centre services.
Inform the Booking centre Manager of any probable breaches and agree further plans to eliminate these.
Develop access plans for any patient at risk of breach, and ensure plans are communicated to and agreed with all relevant staff.
Ensure that patients are booked in accordance with clinical priority and length of wait, and that as a minimum; patients are booked 6 weeks before maximum wait date.
To support the Services to ensure that high standards of administration and data quality are achieved at all times, and any training needs highlighted.
To be responsible for the day-to-day management of all waiting lists.
To attend weekly PTL meeting along with the Supervisors
To be responsible for auditing the Booking Centre waiting list in line with the Trust Elective Access Policy.
To be responsible for ensuring regular routine validation occurs in accordance with best practice to ensure the Booking Centre waiting list is 'clean' at all times.
Participate in the assessment of capacity and demand within the Trust, identifying any imbalance within the system and agreeing action plans for resolution.
Develop further plans and ideas for meeting patient access targets.
To be familiar with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained.
To provide expert analysis by using a variety of appropriate query tools (e.g. Access, Excel) for monitoring and forecasting purposes ensuring information is accurate and up to date, including investigation and resolution of data queries and problems.
To lead on specified areas of the performance & reporting agenda to provide operational and management reports. This will involve working closely with colleagues within that area and the wider team.
The post holder must at all times maintain patient confidentiality.
Provide daily leadership and management to a team of Booking Supervisors, addressing informal disciplinary matters, managing performance, and overseeing sickness management.
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