Velindre University NHS Trust rclrbcHm
An opportunity to work in a fulfilling role that supports healthcare professionals and contributes directly to patient care.
The role involves diverse responsibilities, from arranging schedules to liaising with various stakeholders, ensuring each day brings new challenges.
Having a central position in the healthcare team allows for direct interaction with patients, relatives, and medical professionals, enhancing communication skills.
The position offers a stable work environment within the NHS, with opportunities for career growth and professional development.
Being part of Velindre University NHS Trust, known for its commitment to high-quality care and innovative practices in healthcare.
The ability to use and develop bilingual skills in Welsh and English, enhancing accessibility for Welsh-speaking patients and families.
The role of Medical Secretary at Velindre University NHS Trust in Cardiff involves providing comprehensive administrative and secretarial support to consultants and their teams. Responsibilities include managing the consultant's schedule, coordinating communications with medical staff, patients, and external parties, and arranging routine and emergency admissions. The Medical Secretary will also handle non-medical queries, manage clinic appointments, and liaise with various departments. Proficiency in Welsh is desirable but not mandatory. Applicants can access the full job description and person specification through the application link.
The Medical Secretary's role is to provide a full administrative and comprehensive secretarial service to the Consultants and their teams.
Act as a point of contact and liaise with all medical staff, patients, relatives, GP and any support services.
Administer and arrange Consultant's schedule which can include changing clinics at short notice and arranging meetings.
- Exchange verbal and written information from patients, relatives and GPs ensuring the caller's needs are clearly established.
- Liaise with appropriate staff in making routine and emergency admissions as directed by clinicians.
- Arrange with the ambulance department transport as necessary.
- Liaise with other hospitals regarding patient's appointments and any other correspondence.
- Answer non-medical queries in the absence of the consultant using tact and persuasive skills.
- Act as first point of contact for the consultant and team, accurately record messages and pass on all appropriate enquiries in a timely manner.
- Send out clinic appointments and deal with related queries.
- Communicate with other sections within the department and other departments within the division
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
view Start practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Medical Secretary:
Click to view
To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.
2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).
4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.
5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.
6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.
7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.
8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.
9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.
10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.
Qualifications:
- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.
- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.
- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.
Additional Skills:
- Time Management: Ability to manage time effectively and meet deadlines.
- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.
- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.
Conclusion
Similar
Medical Secretary roles
More from Velindre University NHS Trust
