North Bristol NHS Trust rJIVI3yv
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The post holder will oversee the daily operations and management of our Outpatient Contact Centre and admin teams, ensuring staff levels are consistently aligned with service demands and that patients receive a high-quality and efficient service. Additionally, the post holder will be accountable for the delivery of KPIs associated with the Outpatient services, while effectively leading their team.
Please refer to job description for detailed breakdown of duties.
An exciting opportunity has arisen to join the Centralised Outpatients Team at North Bristol Trust as a Team leader.
The post holder will oversee the day-to-day running of the Contact Centre and admin teams and will be responsible for delivering KPI's within the Centralised Outpatient Department.
We are looking for an outstanding and experienced individual to join our high performing team. The ideal candidate will have previous experience of managing administrative teams to achieve their performance objectives.
You will have excellent communication skills and work emphatically with our patients.
Ideally applicants will have experience of leading a busy telephone contact centre
A strong understanding of the Patient Access Policy, data quality and relevant performance targets such as RTTis essential.
This is an exciting and highly rewarding role and provides an excellent opportunity for the right individual to progress into further management positions. Centralised Outpatients is a high-volume service and you will work as part of a team managing a portfolio of bookings, inbound call centre, data quality and performance relevant to the Outpatients service.
As part of the role, you will receive opportunities for on-going developmentand support to fulfil your potential.
The post holder will oversee the daily operations and management of our Outpatient Contact Centre and admin teams, ensuring staff levels are consistently aligned with service demands and that patients receive a high-quality and efficient service. Additionally, the post holder will be accountable for the delivery of KPIs associated with the Outpatient services, while effectively leading their team.
Please refer to job description for detailed breakdown of duties.
An exciting opportunity has arisen to join the Centralised Outpatients Team at North Bristol Trust as a Team leader.
The post holder will oversee the day-to-day running of the Contact Centre and admin teams and will be responsible for delivering KPI's within the Centralised Outpatient Department.
We are looking for an outstanding and experienced individual to join our high performing team. The ideal candidate will have previous experience of managing administrative teams to achieve their performance objectives.
You will have excellent communication skills and work emphatically with our patients.
Ideally applicants will have experience of leading a busy telephone contact centre
A strong understanding of the Patient Access Policy, data quality and relevant performance targets such as RTTis essential.
This is an exciting and highly rewarding role and provides an excellent opportunity for the right individual to progress into further management positions. Centralised Outpatients is a high-volume service and you will work as part of a team managing a portfolio of bookings, inbound call centre, data quality and performance relevant to the Outpatients service.
As part of the role, you will receive opportunities for on-going developmentand support to fulfil your potential.
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