Medical Secretary inCambridge inCambridge PUBLISHED FRI 25 OCT 2024

Depending on experience PERMANENT GOOD SALARY

Granta Medical Practices rDhGiVO0

Opportunities to make a positive impact on patient care and experience by ensuring efficient administrative support.

Work in a collaborative environment with a dedicated administrative team, enhancing teamwork skills.

Develop and enhance secretarial skills, including audio and copy typing, which are valuable in many professions.

Work in a stable role with set hours (35 hours per week), allowing for a healthy work-life balance.

Engage with diverse medical professionals and patients, enhancing communication skills and medical knowledge.

Gain experience in using specialized medical software (like ERS) and systems which can improve technical proficiency.

Granta Medical Practices in Cambridge is seeking a Medical Secretary for a key role within their large general practice. The position requires strong confidentiality, excellent telephone communication, attention to detail, and solid secretarial skills. The Medical Secretary will primarily work at the Shelford site but may need to cover other locations occasionally, with an expected workload of 35 hours per week.

Key responsibilities include:
- Scheduling patient appointments using the ERS system.
- Handling inquiries from hospitals and patients regarding their care.
- Audio and copy typing of referral letters, reports, and correspondence for doctors and other practice staff.
- Supporting the administrative team to ensure high-quality service delivery to patients and fellow staff.

The role involves organizing and managing workloads, collaborating with other staff, and performing additional tasks as assigned by the Secretarial Manager.

This is a key role in this large general practice and requires absolute confidentiality, excellent telephone manner and attention to detail as well as excellent secretarial skills. The post-holder is part of the administrative team who all work together to ensure that the service to our patients is of the highest standard. This role will be based mainly at our Shelford site but may be required to work across sites from time to time.

Expected hours: 35 per week

To make appointments for patients via our ERS system

To deal with enquiries from hospitals and patients on all matters relating to their care.

Audio/copy typing of doctors referral letters, reports and other correspondence.

Copy typing for other practice staff

Other duties as from time to time delegated by the Secretarial Manager

About us
Main responsibilities:
To provide a comprehensive secretarial service to the GPs and practice team.
To organise and manage the workload in order to provide that service.
To work with other staff in the practice to ensure a comprehensive service to the doctors and other staff in the handling of messages and the administrative functions of the practice.

More information related to this job opportunity, from jobsincare:

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Useful skills for a Medical Secretary: Click to view

To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:

Essential Skills:

1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.

2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.

3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).

4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.

5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.

6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.

7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.

8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.

9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.

10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.

Qualifications:

- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.

- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.

- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.

Additional Skills:

- Time Management: Ability to manage time effectively and meet deadlines.

- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.

- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.

Conclusion

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