Medical Secretary - Head and NeckinCoventryinCoventryPUBLISHED WED 11 DEC 2024
Opportunity to work within a specialised and high-demand field of Head and Neck surgery, contributing to patient care and clinical outcomes.
Engagement in a collaborative work environment with various healthcare professionals, enhancing teamwork and professional relationships.
Ability to positively impact patients' experiences by providing a patient-centered clinical administration service.
Access to training and professional development opportunities to enhance skills and knowledge in medical administration and secretarial practices.
Importance of the role in maintaining efficient office management and patient pathways, ensuring timely care for patients, especially those with TWW/Cancer appointments.
Experience working within a reputable NHS Trust, fostering a sense of pride and commitment to public health and community service.
Involvement in a role that supports and guides team members, allowing for personal growth and leadership development.
The role of Medical Secretary - Head and Neck at University Hospitals Coventry and Warwickshire NHS Trust involves providing comprehensive and confidential clinical administration and secretarial support to the Surgical Services team. This includes managing patient appointments, especially for two-week wait (TWW) and cancer surgeries, ensuring all clinical documentation is orderly and accessible for decision-making. The Secretary will collaborate with various teams such as the Booking Centre, Outpatient Access, and Theatre teams to optimize patient pathways and maintain an up-to-date waiting list.
In addition to administrative duties, the Medical Secretary will manage the consultant's schedule, communicate relevant information effectively, arrange meetings, and oversee the office management to facilitate patient care. The role also entails supporting and training team members, providing guidance on departmental processes, and supervising support secretaries in daily administrative tasks. The position offers an opportunity for a proactive individual to ensure high standards of practice in a busy healthcare environment.
In addition to administrative duties, the Medical Secretary will manage the consultant's schedule, communicate relevant information effectively, arrange meetings, and oversee the office management to facilitate patient care. The role also entails supporting and training team members, providing guidance on departmental processes, and supervising support secretaries in daily administrative tasks. The position offers an opportunity for a proactive individual to ensure high standards of practice in a busy healthcare environment.
Opportunity to work within a specialised and high-demand field of Head and Neck surgery, contributing to patient care and clinical outcomes.
Engagement in a collaborative work environment with various healthcare professionals, enhancing teamwork and professional relationships.
Ability to positively impact patients' experiences by providing a patient-centered clinical administration service.
Access to training and professional development opportunities to enhance skills and knowledge in medical administration and secretarial practices.
Importance of the role in maintaining efficient office management and patient pathways, ensuring timely care for patients, especially those with TWW/Cancer appointments.
Experience working within a reputable NHS Trust, fostering a sense of pride and commitment to public health and community service.
Involvement in a role that supports and guides team members, allowing for personal growth and leadership development.
To provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to the Surgical Services team in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism for patients.
- Responsible for the booking of TWW/Cancer appointments and surgery for Head and Neck Consultants
- To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly fashion and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate
- To ensure the effective organisation of all patients under the care of the consultant and his/her team in accordance with Local and National policy and targets. This will require effective collaboration with: the Booking Centre and Patient Access team to ensure the waiting list is up-to- date and accurate at all times; Outpatient Access team and General Managers to monitor theutilisation and effectiveness of outpatient clinics, ensuring that established Patient Access Policy and procedures are adhered to; Theatre, Diagnostic and Ward teams to ensure that the elective care pathway for all patients is seamless and sensitive to their needs,
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
About us
To maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services. This will require: effective management of the consultants time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel, arranging meetings/events, composing and transcribing minutes proactively ensuring action points are raised and completed, preparation of correspondence and reports; effective management of the consultants office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required and tracking patients through their pathway from initial referral to discharge.
To support team members. This will require: demonstrating and explaining Departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
Provide oversight to the Support Secretaries for associated administrative activities, such as patient bookings, appropriate documentation and typing, with local training.
For further details please see the attached job description.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about CANCER
Cancer remains one of the most significant health challenges in the United Kingdom, impacting millions of lives each year. According to Cancer Research UK, nearly one in two people in the UK will be diagnosed with cancer at some point in their lifetime, highlighting the pervasive nature of this disease.Learn more...
Useful skills for a Medical Secretary - Head and Neck:
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To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.
2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).
4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.
5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.
6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.
7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.
8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.
9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.
10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.
Qualifications:
- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.
- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.
- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.
Additional Skills:
- Time Management: Ability to manage time effectively and meet deadlines.
- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.
- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.
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