Clerical Officer (Therapies Admin) inSunderland inSunderland PUBLISHED
WED 22 JAN 2025
Key responsibilities include managing patient appointments, generating correspondence, handling inquiries from staff and the public, and performing general reception duties. The role requires flexibility to rotate between different reception areas and work varied shifts during weekdays. Excellent customer service skills and a professional demeanor are crucial for promoting the Trust's values. Please note that the Trust does not offer Skilled Worker Sponsorship for this position.
We are seeking a committed individual to work within the Therapies Administration Team (20 hours per week). You will be part of a small team responsible for covering all Therapy Reception areas, typing, managing patient records and other general administration tasks. The Therapies Administration Team supports all of STSFT sites SRH, STDH & CC.
You will have previous clerical experience and excellent communication and organisational skills. It is essential you have the ability to organise and prioritise your own workload and achieve deadlines.
You must evidence a good standard of education with numeracy and literacy at minimum GCSE C/4 Grade or equivalent, and have good keyboard skills. Knowledge of email and Microsoft packages is essential, knowledge of Meditech V6 is desirable. You will be adaptable to different areas in the Department and have a flexible approach. A knowledge /awareness of Data Protection & Information Governance guidelines is desirable and you will be willing to undertake any necessary training in these.
You must have excellent customer service skills always displaying a professional, calm, polite & helpful manner promoting the Trusts ethos and core behaviours of delivering excellence.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their applic ation. Please visitGov.UKfor further information
The Therapies Administration team is a small team which supports all of the Therapy Services (Physiotherapy, Nutrition and Dietetics, Speech and Language Therapy, Occupational Therapy, Podiatry and Orthotics). The team is responsible for providing reception cover as well as other administrative tasks. This involves arriving all patients for their appointments, departing the patients and booking their follow-up appointment if required. Some of the administration tasks are dealing with the post, managing external correspondence, generating and sending out standard letters such as DNA letters and discharge letters etc.
You will also be responsible for dealing with enquiries from Clerical and Secretarial staff, Medical and Nursing staff, other Trust personnel and general enquiries from patients and members of the public both face-to-face and over the phone.
You will be expected to rotate between varying reception areas across the Trust.
The staff work a range of shifts:- 07:30-15:30, 08:00-16:00, 08:30-16:30 & 09:00-17:00. Monday to Friday. We do not support weekends or bank holidays.
About us
You will undertake general Reception duties along with other administrative support, required for the day-to-day running of the Therapy Service Departments. You will be expected to rotate between varying Reception areas across the Trust.
You will also be responsible for dealing with enquiries from Clerical and Secretarial staff, Medical and Nursing staff, other Trust personnel and general enquiries from patients and members of the public both face-to-face and over the phone.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
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