Write a very short cover letter in British English to NHS West Yorkshire Integrated Care Board for the job below that I found on jobsincare.com 

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                                                    PALS Manager with NHS West Yorkshire Integrated Care Board in Wakefield 

                                                     This role is part time, 22.5 hours Monday to Wednesday We have an exciting opportunity to join our busy PALS team at the West Yorkshire ICB, co-managing the team with the current part time postholder. This is a great opportunity to support a very busy team in working directly with members of the public making contact by phone, email, letter and occasionally in person and would be ideal for someone with great customer focused leadership skills looking to add further experience to their existing skillset.   Part of the wider Customer Information and Complaints function, the role brings plentiful opportunities to really make a difference to both the organisation and to the people getting in touch with the ICB.   The role is currently temporary to the end of March 2026.   - This role will work as part of a wider team of professionals who are    responsible for the ICBs customer information and complaints functions.    maintaining the highest levels of customer service within the West Yorkshire    Integrated Care Board and its five Places.    The postholder will work closely with the two Complaints Managers, ensuring    a comprehensive first point of contact service for members of the public    contacting the ICBs Patient Advice and Liaison Service (PALS) seeking to    resolve queries, concerns and complaints related to the ICB. The postholder    will be committed to the ICBs ambition to resolve as many queries as    possible at first point of contact.    The postholder will have excellent listening, interpersonal and communication    skills allowing the postholder to overcome barriers to acceptance when    communicating complex, sensitive or contentious information, with a    commitment to improving patient experience. The post holder will have a    thorough understanding of the need for confidentia   About us  To be responsible for the delivery of the ICBs Patient Advice and Liaison   Service (PALS) ensuring it provides a professional and effective service to    patients and adheres to formal processes which are robust, effective and    compliant with The Local Authority Social Services and National Health    Service Complaints (England) Regulations 2009 and good practice such as    the PHSO complaints standards.    To be responsible for ensuring a comprehensive PALS record is maintained    to provide an audit trail of decision-making and actions taken in relation to all    complaints.    To line manage and support the PALS Officer to ensure that they are    accessible and responsive to patients, committed to resolving concerns    quickly and learning from the issues that are raised.    To ensure contact with the customer is maintained throughout the PALS   process to ensure they are kept informed of the progress of their query.    To use initiative when managing PALS queries using discretion in their day to    day working within the team