Professional Relationships Project Manager inLondon/Leeds inLondon/Leeds PUBLISHED 25 OCT 2024

In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work - speaking with one voice to the service.

This versatile national role sits in the Workforce, Training and Education (WT&E) Education and Training sub directorate. The successful candidate will work as part of the Professional Relationships Team to deliver an efficient and effective support service to the Professional Education and Strategic Leadership Function. This support will include ensuring effective relations with a range of professional (external and internal) and public stakeholders; ensuring that areas of work are planned and managed effectively; and establishing and maintaining business processes and providing high level administrative support.

Duties include:

• Project managing dedicated workstreams and supporting other members of the team to ensure effective delivery.
• Using analytical and judgmental skills to analyse complex information that requires interpretation and appraisal of options.
• Using persuasion and negotiation skills where necessary, e.g. when liaising with stakeholders.
• Reporting progress and outcomes of work to relevant SROs and oversight groups within governance structures.
• Providing and receiving highly complex and often sensitive and contentious information.
• Preparing reports and presentations for a variety of audiences, with the ability to adjust approach to audiences with potentially differing levels of understanding.
• Ensuring all communication channels are consistent and used appropriately to facilitate timely exchange of information.

About us

Engaging People/Key Working relationships

• Present complex, sensitive or contentious information to large groups or differing stakeholder groups where challenge or resistance may exist and negotiating/influencing skills are required, e.g. formal presentations, representation at formal meetings.
• Establish and proactively maintain constructive relationships with a broad range of diverse internal and external stakeholders and groups, modelling a collaborative and influencing style of working.
• Participate in relevant internal and external working groups/projects, services and initiatives.
• Develop networks to establish common interests. Use networks to share and spread best practice.
• Produce timely and accurate information analysis and reporting with information in a suitable format for the audience and available in detailed reports to enable and enhance decision making at senior levels.
• Respond sensitively to the need to capture the perspectives and values of a range of government departments and international organisations, this may require the repeated redrafting of complex briefing papers and robust version control.
• Support and enable others to achieve individual and collective objectives.
• Provide leadership within line management responsibilities, demonstrating a supportive culture to support and promote the learning and development of others.

Management and leadership

• Takes ownership for self and others. Is prepared to be held accountable for team and for team delivery.
• Role models ethical behaviours and establishes a culture of teamwork and cooperation.
• Is a mindful and decisive thinker who makes insightful and effective decisions based on known information and good business awareness.
• Identifies development needs for others and enables opportunities for others to apply developing skills, behaviours and knowledge.
• Develops and communicates standards and expected levels of performance.
• Takes responsibility for meeting own objectives and development needs. Seeks feedback from others about work to help identify own development needs.
• Communicate effectively and calmly in difficult situations and with potentially challenging people. Deal with complex and conflicting subject matter problems in day-to-day workloads; workshops, meetings, one on one communications and other events.
• Ability to train, coach and mentor staff to encourage and enable future career aspirations.
• Line management as needed for project support/administrator responsible for implementing organisation people management policies and procedures within managed function.

Setting Direction and Service Improvement

• Enables and encourages others to suggest change, challenge tradition and share good practice with other areas of the organisation.
• Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information related to the work programme.
• Evaluate draft policies and strategies and provide feedback, contribute to programme planning meetings and develop the project through. networking and developing contacts with key stakeholders to support effective delivery to the mandate targets.
• Oversee and evaluate team performance and contribute to the development of an integrated approach to service improvement via team meetings and consistency checking negotiating positive change and effective ways of working with the rest of the team.
• Identify and evaluate potential improvements to the organisation; discussing improvement ideas with appropriate people and take an active role within working parties and steering groups to agree a prioritised plan of implementation to take forward agreed improvements.
• Communicates a clear vision for change and presents a positive role model in times of service improvement and organisational change.
• Supports and works with others to help them understand the need for change and to adapt to it.