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Administrator with HCRG Care Group in Stockton-On-Tees, Cleveland
We are seeking a highly organised and proactive Administrator to support the smooth operation of our Stockton on Tees, Lawson Street Health Centre. In this role, you will be responsible for a range of administrative duties, including reception work, back-office support, and managing incoming calls. You will also assist with direct patient contact and contribute to the effective running of the medical centre by maintaining efficient administrative systems and procedures. If you're detail-oriented and passionate about healthcare support, this is an excellent opportunity to make a meaningful impact. Additionally, we offering an exciting opportunity for further development: Are you interested in completing your Care Certificate to expand your role into both Administration and Health Care Assistance? This would allow you to broaden your skills and play an even more active role in supporting patient care. Greet and register patients, book appointments, and manage general inquiries at the reception desk . Manage incoming calls from the call centre and take appropriate action. Send appointment reminders and process postal test results . Run reports and ensure high standards of data quality in the clinical system. Book translators for appointments and handle patient records. Assist with filing , distribution of mail , and handling of post . Please see the attached job description for a full list of job responsibilities. About us As an Administrator, youll be part of our valued team at our Stockton on Tees, Lawson Street Health Centre. You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: Salary of £22,820 with group pension Free tea and coffee at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission The Ideal Candidate The ideal candidate for the Administrator role will possess the following qualifications and skills: Essential: NVQ Level 2 in Business Administration Experience in a healthcare environment in an administrative capacity Demonstrated interest in Business Administration and Health Care Proficiency in Microsoft Office for document production Clear communication skills, both face-to-face and over the phone, with a diverse range of individuals Flexible approach to work, including the willingness to work beyond normal hours when necessary Commitment to continuous personal and professional development Strong team player dedicated to continuous improvement Desirable: Knowledge of sexual health services We are looking for a motivated individual who is eager to contribute to our team and support the delivery of high-quality healthcare services.