Receptionist - Oncology & Haematology inNorwich inNorwich PUBLISHED FRI 15 NOV 2024

Band 2 PERMANENT
HAEMATOLOGY ROLE MODEL WEEKEND

Norfolk and Norwich University Hospital rxTAqoPl

The role of Receptionist in the Oncology and Haematology Directorate at Norfolk and Norwich University Hospital involves providing high-quality reception and administrative support within the busy Weybourne Day Unit. The position requires the post holder to be the first point of contact for patients, their relatives, and various healthcare professionals, managing inquiries, booking outpatient appointments, and coordinating inpatient admissions and discharges. Additionally, responsibilities include maintaining appointment systems, ensuring patient safety, managing waiting lists, and liaising with internal and external stakeholders to facilitate the smooth operation of clinics.

The Colney Centre operates Monday to Friday, with some requirements for weekend or bank holiday work. The ideal candidate will need to communicate effectively and exhibit the Trust's core values of People focused, Respect, Integrity, Dedication, and Excellence, while ensuring a compassionate healthcare service. This role does not meet UKVI eligibility requirements for a Skilled Worker Visa, and applicants are advised that the Trust cannot issue a Certificate of Sponsorship for the position.

The Oncology and Haematology Directorate consists of Outpatients within the Colney Centre, Mulbarton Ward and Chemotherapy and Radiotherapy treatment areas. Paperless processes are in place for chemotherapy treatments and in development for radiotherapy with a dedicated software system including electronic paper records. The department has a year-on-year increase in new referrals and treatments and has recently expanded the radiotherapy and chemotherapy treatment areas.

As post holder, you will provide a high-quality Reception and support service within our busy Weybourne Day Unit and Reception team in Oncology and Haematology. The Colney Centre is open from 07:30 to 20:00 Monday to Friday and the Weybourne Day Unit runs from 08:00 - 18:00 Monday - Friday and 08:00-16:00 on Saturdays. The post holder would be required to work occasional weekends/Bank Holidays. You will need to be able to work flexibly to meet the needs of the service.

You will communicate with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust. Your responsibilities will include but not be limited to, being the first point of contact for people visiting the department or calling in with queries, booking outpatient appointments, admitting and discharging inpatients and managing waiting lists as well as other admin related tasks.

About us
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

To provide a support service to the technical, secretarial, medical and nursing staff of the Department.

To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.

To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.

To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.

To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.

To ensure appointment lists are maintained and prepared in readiness forTo obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.

To maintain a record of the transfer of notes to and from the department.

To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.

To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

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Useful skills for a Receptionist - Oncology & Haematology: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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