Receptionist/ Administrator inWrexham inWrexham PUBLISHED THU 5 DEC 2024

Band 2 PERMANENT GOOD SALARY

NHS

Betsi Cadwaladr University Health Board r5dOZJ3k

Opportunity to work within the NHS and contribute to community health and well-being.

Varied and dynamic work environment with daily challenges that foster personal and professional growth.

Chance to develop skills in a healthcare setting and gain valuable experience in patient interaction.

Availability of training in specific systems like EMIS, enhancing professional development.

Utilization of strong communication and IT skills, making the role rewarding and engaging.

Flexibility in working at different GP practices, which can provide diverse experiences and networking opportunities.

Ability to use and improve language skills, especially Welsh, in a supportive community-centric role.

Betsi Cadwaladr University Health Board is seeking an experienced and organized Receptionist/Administrator to join the East Primary Care Team at Hillcrest Medical Centre in Wrexham. The role involves managing patient appointments, addressing queries, and handling administrative tasks, requiring excellent communication skills and proficient IT abilities, including familiarity with Microsoft Office. While prior experience in a GP practice and knowledge of the EMIS clinical system are advantageous, training will be provided for suitable candidates. The position demands flexibility to cover other Health Board managed practices as needed, and fluency in Welsh is essential. Full details can be found in the job description and person specification available through the application link.

The East Primary Care Team is looking for an experienced, organised and enthusiastic Receptionist to work in one of our Health Board managed GP Practices, Hillcrest Medical Centre, Wrexham.

Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.

The post holder will be booking appointments and dealing with patient queries therefore excellent communication skills and a confident telephone manner is required.

Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting.

The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.

The post holder will also be expected to work at other Health Board managed GP practices in the East area on an ad hoc basis to meet service needs and to cover staff absences. This will be discussed at interview.

The ability to speak Welsh is essential for this post.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Please ensure you hold the required qualifications for the role.

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist/Administrator: Click to view

To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:

1. Communication Skills

- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.

- Written Communication: Proficiency in writing emails, memos, and reports.

2. Customer Service Skills

- Ability to handle inquiries and complaints professionally and courteously.

- A friendly and approachable demeanor to create a welcoming atmosphere.

3. Organisational Skills

- Ability to manage time effectively and prioritize tasks.

- Keeping track of appointments, schedules, and deadlines.

4. Administrative Skills

- Proficiency in office procedures, including filing, record-keeping, and data entry.

- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.

5. IT Skills

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.

6. Attention to Detail

- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.

- Careful attention to detail in correspondence and reports.

7. Problem-Solving Skills

- Ability to resolve issues independently and think critically when faced with challenges.

8. Interpersonal Skills

- Ability to work well with others and build positive relationships with staff and clients.

- Teamwork skills to collaborate effectively in a busy office environment.

9. Discretion and Confidentiality

- Understanding the importance of handling sensitive information and maintaining privacy.

10. Adaptability and Flexibility

- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.

Additional Considerations:

- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.

- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.

- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.

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Receptionist/ Administrator inWrexham inWrexham PUBLISHED THU 5 DEC 2024

Betsi Cadwaladr University Health Board r5dOZJ3k

About us You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Please ensure you hold the required qualifications for the role.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Please ensure you hold the required qualifications for the role.