Clinical Services Administrator inSheffield inSheffield PUBLISHED FRI 25 OCT 2024

PERMANENT GOOD SALARY

One Health Group rKYVoMLS

One Health Group is seeking a Clinical Services Administrator to provide essential administrative support to Orthopaedic, Spinal, General Surgery, and Gynaecological Consultants in Sheffield. The role includes managing communication, handling inquiries, maintaining patient confidentiality, overseeing the E-Referral Service, and coordinating clinic and theatre schedules. The successful candidate will exhibit proficiency in Microsoft Office applications, manage consultants' diaries, and participate in team training, all while ensuring efficient service delivery and prioritizing their workload.

Ideal applicants will possess strong communication skills, thrive in a dynamic environment, and demonstrate a professional demeanor with a compassionate approach, particularly over the phone. The position requires adaptability to support various administrative tasks as directed by the Head of Service Delivery, ensuring that every patient receives high-quality service throughout their care journey.

We are currently looking to recruit a Clinical Services Administrator to join our team!

As a Clinical Services Administrator you will provide administrative support to a group of Orthopaedic, Spinal, General Surgery, and Gynaecological Consultants.

To deal with telephone calls and general enquiries.
To provide accurate, prompt and efficient administrative support to the Service Delivery Team.
To work flexibly giving assistance to other employees and to provide cover in the absence of other administrative employees within the Service Delivery Department as required.
To ensure confidentiality of patient records.
To take responsibility for all incoming Service Delivery post, acting on and distributing as appropriate.
Be proficient in the use of Microsoft office, using applications such as Word, Outlook, Excel and PowerPoint daily.
Jointly responsible for the administration of the E-Referral Service.
Jointly responsible for the maintenance and updating of Consultant clinic/theatre schedules, ensuring that this is always accurate.
Undertake specific pieces of work, for example produce information as required by the team.
Diary management as required for the Consultants to include appointments/meetings etc.
Maintain audit information as required by the team.
Prioritise daily workload.
Participate in the induction of new team members and trainees as far as the administration systems within the team are concerned.
To undertake other appropriate duties as directed, being adaptable to service needs/changes.
To perform any other administrative duties to support the business of OHG as identified by the Head of Service Delivery.

About us
The role involves planning, managing and co-ordinating Consultants' diaries, making patient appointments, booking clinics and theatres, taking inbound and making outbound calls, and other administrative duties. Working as part of a team you will ensure every patient receives continuity, with the highest level of service and support throughout their care.
The successful candidate:
You will be an excellent communicator, thrive in a fast paced environment and be able to work using your own initiative whilst maintaining regular updates with Consultants and your team. You should have a professional outlook, empathetic telephone manner and understand the importance of patient confidentiality.

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