Receptionist inSt Albans inSt Albans PUBLISHED FRI 25 OCT 2024

Band 3: £24,071 to £25,674 a year per annum pro rata PERMANENT GOOD SALARY

NHS

Hertfordshire Partnership University NHS Foundation Trust r84nA4Ld

The Hertfordshire Partnership University NHS Foundation Trust is seeking a part-time Receptionist for their St Albans site, operating Thursday and Friday from 9:00 am to 5:00 pm. The ideal candidate will possess strong organisational and customer service skills, ensuring a professional and welcoming environment for Service Users, Carers, and Visitors. Key responsibilities include answering calls, greeting visitors, managing ID checks, handling maintenance requests, and booking clinical and meeting rooms. Candidates must have excellent IT skills, familiarity with Microsoft Office, and the ability to thrive in a busy setting while adapting to changing demands.

The Receptionist role emphasises teamwork and communication, involving collaboration with other reception team members to maintain an effective service. Additional duties include acting as a Fire Warden and keeping the reception area organized. Applicants should apply promptly, as the vacancy may close early due to high demand. Please note that this position does not meet the salary threshold for sponsorship.

Are you looking for your next challenge? Do you want to work for an outstanding NHS Trust? If the answer to both of these questions is yes, then please read below.

We are looking for a highly organised Receptionist with exceptional customer service skills, to provide a welcoming, confident and professional approach to this Post incorporating the Trusts values when carrying out their duties. HPFT places great emphasis on providing the highest standard of customer service to our Service Users, Carers and Visitors so these skills will be an integral part of your personality. You will provide a range of Reception duties ensuring that the Reception runs smoothly and efficiently. Applicants must demonstrate excellent IT skills and a good working knowledge of Microsoft Office applications.

The Site is operational between the hours of 9:00am - 5:00pm, Monday to Friday.

The Post is part time:

Thursday and Friday, 9:00am-5:00pm

You will be able to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills.

This vacancy may close early if we receive a high number of applications. Please complete and submit your application promptly.

Please be aware this role does not meet the salary threshold for sponsorship.

You will be able to offer a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change.

Duties will include: answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Checking ID's and handing out security alarms and keys for which training will be given.

Reporting maintenance and cleaning issues to the Help desk and keeping accurate and up to date maintenance logs.

You will also act as a Fire Warden and be responsible for keeping the Reception area clean, tidy and organised.

Other duties would include: Dealing with deliveries of stationery etc., to the building. Booking all Clinical and meeting rooms for the Clinical and Corporate Staff working in the building for which training will be given.

You will work closely with other members of the Reception Team to ensure a smooth and effective Reception Service.

About us
Duties will include: Answering the telephone and transferring calls to various departments where appropriate.

Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face.

Checking IDs and handing out security alarms and keys for which training will be given.

Reporting maintenance and cleaning issues to the help desk and keeping accurate and up to date maintenance logs.

Other duties would include: Dealing with any deliveries, as well as booking all Clinical rooms and meeting rooms for the Clinical Staff.

Please refer to the attached Job Description for more details before applying

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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