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ReceptionistinSt AlbansinSt AlbansPUBLISHED FRI 25 OCT 2024

Band 3: £24,071 to £25,674 a year per annum pro rata  PERMANENT  GOOD SALARY 

NHS

Hertfordshire Partnership University NHS Foundation TrustFollow Hertfordshire Partnership University NHS Foundation Trust

The Hertfordshire Partnership University NHS Foundation Trust is seeking a part-time Receptionist for their St Albans site, operating Thursday and Friday from 9:00 am to 5:00 pm. The ideal candidate will possess strong organisational and customer service skills, ensuring a professional and welcoming environment for Service Users, Carers, and Visitors. Key responsibilities include answering calls, greeting visitors, managing ID checks, handling maintenance requests, and booking clinical and meeting rooms. Candidates must have excellent IT skills, familiarity with Microsoft Office, and the ability to thrive in a busy setting while adapting to changing demands.

The Receptionist role emphasises teamwork and communication, involving collaboration with other reception team members to maintain an effective service. Additional duties include acting as a Fire Warden and keeping the reception area organized. Applicants should apply promptly, as the vacancy may close early due to high demand. Please note that this position does not meet the salary threshold for sponsorship.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Receptionist:
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
 


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