Team AdministratorinWarringtoninWarringtonPUBLISHED TUE 22 OCT 2024
Mersey Care NHS Foundation TrustrDYcspZ6
The Team Administrator position in Warrington with Mersey Care NHS Foundation Trust offers an opportunity for a developing administrator to support the Community Learning Disabilities Team. The role requires strong organisational skills, computer literacy, and the ability to work independently. Key responsibilities include providing high-quality administrative support, managing referrals, attending and documenting meetings, scheduling appointments, and maintaining effective communication with service users, stakeholders, and internal teams. The successful candidate should be capable of handling calls empathetically while ensuring timely responses to requests from clinical and operational leaders.
Ideal candidates will possess excellent interpersonal skills, a friendly telephone manner, and the ability to manage their workload amid tight deadlines in a busy environment. The role involves close collaboration with various teams and requires timely documentation and follow-up on administrative tasks. Applicants should have the initiative to complete requests efficiently while contributing positively to the team dynamic.
Ideal candidates will possess excellent interpersonal skills, a friendly telephone manner, and the ability to manage their workload amid tight deadlines in a busy environment. The role involves close collaboration with various teams and requires timely documentation and follow-up on administrative tasks. Applicants should have the initiative to complete requests efficiently while contributing positively to the team dynamic.
We have an exciting opportunity for a developing administrator to support the Warrington Community Learning Disabilities Team.
The successful candidate will have good organisation and people skills, be computer literate and havethe ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.
- Daily retrieval of referrals received, opening, and uploading to Rio.
- Attending weekly MDT meeting with clinical team to review referrals, recording of minutes and action plan.
- Booking of appointments and diary management for Clinical team.
- Sending appointment letters in a timely manner.
- Sending text messages for upcoming appointments where applicable
- Telephone calls to and from service users, stakeholders, and outside agencies.
- Close working relationship with various internal teams and any other outside agencies.
- Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
- Daily maintenance of email inbox
- Attending monthly business meetings to record minutes and disseminate to team.
- Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
- Supporting Office Manager with required information in relation to the referrals received.
- Attending any ad-hoc meetings in relation to the team.
Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
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Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Team Administrator:
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To work as a Team Administrator in the UK, you will need a combination of technical, organizational, and interpersonal skills. Here are some key skills that are typically required for this role:
1. Organizational Skills: Ability to manage multiple tasks, prioritize work, and keep the team organized and on track.
2. Communication Skills: Strong verbal and written communication abilities to effectively interact with team members, clients, and stakeholders.
3. Administrative Skills: Proficiency in general administrative tasks such as scheduling, record-keeping, and document management.
4. IT Literacy: Familiarity with common office software (e.g., Microsoft Office Suite, Google Workspace) and may also include knowledge of project management tools (e.g., Trello, Asana).
5. Time Management: Ability to manage time efficiently and meet deadlines.
6. Attention to Detail: Ensuring accuracy in documents, reports, and other communications is crucial.
7. Interpersonal Skills: Ability to build relationships and work collaboratively with others, while also being able to handle conflicts and challenges diplomatically.
8. Problem-Solving Skills: Ability to identify issues and develop solutions quickly and efficiently.
9. Adaptability: Being flexible and open to change in a fast-paced environment, as teams may shift priorities frequently.
10. Customer Service Orientation: Providing support and assistance to team members and other departments as needed, maintaining a professional and positive attitude.
11. Basic Financial Skills: Understanding budgeting and financial tracking may be beneficial, depending on the role.
12. Confidentiality and Discretion: Handling sensitive information with care and professionalism is crucial.
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