Leeds Teaching Hospitals r54Paij9
The successful candidate should possess excellent communication skills to interact effectively with patients, many of whom may be vulnerable, and work collaboratively with hospital staff. The position requires a blend of physical, mental, and emotional effort, given the nature of patient interactions and the need to maintain accurate administrative processes amidst a dynamic and nurturing healthcare environment. The role also includes ongoing personal development responsibilities and adherence to equality and diversity standards.
Support the planning and delivery of radiotherapy treatment by ensuring the administrative functions (transport, accessing notes & images, liaising with patients regarding appointments etc.) are completed.
The role also involves the direct support of patients through the radiotherapy process (assisting with dressing / undressing, aiding patients to the toilet, general patient care etc.).
Expected Shortlisting Date:
08/11/2024
Planned Interview Date:
22/11/2024
General Duties
Ensure the clinical areas are well stocked, clean and tidy. Monitor and replace items when required.
Ensure clean linen/gowns are available and disposing of dirty laundry appropriately.
Ordering and checking stock for the radiotherapy department, liaising with the head of department to ensure budget overview is maintained. Unpacking order and distributing stock to the appropriate areas.
Act as a Radiotherapy unit receptionist using computerised patient administration system.
Organise and co-ordinate patient appointment scheduling for the day to day running of the treatment units.
Retrieve and deliver notes for clinics as required.
Collect notes and treatment cards for patients on completion of treatment.
Carrying out additional duties as requested by the Head of Radiotherapy or management team, commensurate with the grade of the post
General Clerical Duties
Make and amend where necessary patient appointments for outpatients within the radiotherapy department (i.e. treatment planning clinics etc.).
Book / amend patient transport as required
Liaise and arrange appointments for support services e.g. physiotherapist, nurses.
Maintain machine / clinic schedules.
Answering telephones, taking, conveying and dealing with messages. Bleeping hospital personnel as requested.
General Clerical duties as required by radiographers and other healthcare professionals.
PLEASE SEE JOB DESCRIPTION FOR FULL DETAILS.
About us
General Duties
Ensure the clinical areas are well stocked, clean and tidy. Monitor and replace items when required.
Ensure clean linen/gowns are available and disposing of dirty laundry appropriately.
Ordering and checking stock for the radiotherapy department, liaising with the head of department to ensure budget overview is maintained. Unpacking order and distributing stock to the appropriate areas.
Act as a Radiotherapy unit receptionist using computerised patient administration system.
Organise and co-ordinate patient appointment scheduling for the day to day running of the treatment units.
Retrieve and deliver notes for clinics as required.
Collect notes and treatment cards for patients on completion of treatment.
Carrying out additional duties as requested by the Head of Radiotherapy or management team, commensurate with the grade of the post
General Clerical Duties
Make and amend where necessary patient appointments for outpatients within the radiotherapy department (i.e. treatment planning clinics etc.).
Book / amend patient transport as required
Liaise and arrange appointments for support services e.g. physiotherapist, nurses.
Maintain machine / clinic schedules.
Answering telephones, taking, conveying and dealing with messages. Bleeping hospital personnel as requested.
General Clerical duties as required by radiographers and other healthcare professionals.
Ensure that patients notes are tracked correctly using the hospitals computerised system.
Liaise with Booking office, clinicians, nurses, planning department and any other areas as required
Undertake data collection for audit/research purpose as required
General clerical tasks e.g. photocopying, filing etc.
Patient Care Duties
Greet patients on their arrival, book them into the appropriate area and direct them as required.
Communicate with cancer patients regarding their appointments and general care.
Assist in the dressing/undressing of patients where required.
Where necessary attending to patients personal needs (e.g. assisting with toilet).
Organise refreshments for patients.
Liaise with staff groups to facilitate the continuous care of the patient.
Provide a source of support and information for cancer patients undergoing radiotherapy.
Following training, deliver information regarding the radiotherapy process to patients.
Support distressed patients and families/carers when required
Able to identify when patients /carers need referral for specialist services/support and make the appropriate referral as necessary. Communicate that a referral has been made to the appropriate professionals in the team
-Report repairs
-taking IPs to wards
- training and showing new starters
- make sure all the prep rooms are fully stocked with information leaflets
- make sure make sure the sim rooms are fully stocked with information leaflets
- make sure the nurses stand hare fully stocked with information leaflets
- Fill in travel documents to claim money back
- Fill In Insurance documents on patients last day and print off full schedule
Health and Safety/Risk Management
All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.
Infection Control
The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.
Equality and Diversity
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
Patient and Public Involvement
The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback.
Training and Personal Development Continuous Professional Development
The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.
Respect for Patient Confidentiality
The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.
Communication and working relationships
The postholder will be required to liaise and communicate clearly and professionally with cancer patients (many of which are elderly, frail or confused), carers, and departmental staff at all levels, including Consultant Oncologists.
They will be required to assimilate, assess and appropriately process information to achieve appropriate and correct radiotherapy treatment care pathways for cancer patients.
To be expected to use initiative in order to achieve the expected results as defined by departmental policies and regulations. The post holder should use their discretion to take action whilst accepting and utilising guidance from peers.
Special Working Conditions
Physical Effort
Standard keyboard skills
Moderate physical effort (moving patients on trolleys, wheelchairs, with hoists etc.) is required on an occasional basis (could be several times per shift).
The role also requires light physical effort related to moving patient records and accessories, films and restocking clinical areas on an occasional basis
Mental Effort
The postholder requires a general level of mental agility and concentration to undertake patient support related tasks and maintain subsequent records and reports.
Emotional Effort
The postholder will have direct contact with cancer patients and is required to recognize and ease distress of them. Occasionally, these patients will be terminally ill.
Working Conditions
The role involves a proportion of time in VDU usage (approximately 50%), one-to one situations with patients (30%), with the remainder split between administration, restocking, telephone communications and supporting staff appropriately.
In dealing with patients (dressing, helping with toilet issues, attending patients on trolleys) the postholder will occasionally have direct contact with bodily fluids, soiled linen, smells etc.
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