In this role, you’ll utilise your strong clerical skills to prepare letters and reports, handle enquiries efficiently, and maintain accurate patient records—all in a tidy and supportive environment. You will also collaborate closely with other clinical staff, prioritising tasks to uphold the highest standards of patient care. Whether you're engaging with patients, NHS services, or insurance companies, your communication skills will shine as you navigate diverse responsibilities. If you're a compassionate person who thrives in team settings, we would love to hear from you! Join us and be part of something special that truly supports our community.
We are looking for a member of staff to join our Medical Reports and Prescribing Team, to work 35 hours per week, to provide administrative support to the clinical team involving managing insurance reports, requests for medical records, processing prescription requests and general clerical duties.
Utilising clerical skills to ensure letters, reports and associated documentation are completed as required, ensuring these are undertaken in a timely manner.
Managing all enquiries in an effective manner.
Scanning of patient related documentation and attaching scanned documents to patients' health care records as necessary.
Processing requests for information i.e. SAR, insurance/solicitor's letters and DVLA forms.
Maintaining a clean, tidy, effective working area always.
Supporting all clinical staff with general administrative tasks as requested
Respond or action tasks sent via the EMIS system on a daily basis.
To maintain and keep up to date data logs in computerised patient records in an accurate and secure manner.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients, services within the NHS or insurance companies.
To assist with the gathering of statistics and information when required.
To provide internal cover for annual leave within the department.
To be able to prioritise workload.
To inform lead of possible data breaches.
To manage and maintain emails that come through from colleagues within NHS services or insurance companies.
Distributing lab reports and medication requests on the clinical system to the relevant clinical staff.
Processing prescription request and queries.
About us
We are looking for a member of staff to join our Medical Reports and Prescribing Team, to work 30 hours per week, to provide administrative support to the clinical team involving managing insurance reports, requests for medical records, processing prescription requests and general clerical duties.
Main duties of the job
Utilising clerical skills to ensure letters, reports and associated documentation are completed as required, ensuring these are undertaken in a timely manner.
Managing all enquiries in an effective manner.
Scanning of patient related documentation and attaching scanned documents to patients' health care records as necessary.
Processing requests for information i.e. SAR, insurance/solicitor's letters and DVLA forms.
Maintaining a clean, tidy, effective working area always.
Supporting all clinical staff with general administrative tasks as requested
Respond or action tasks sent via the EMIS system on a daily basis.
To maintain and keep up to date data logs in computerised patient records in an accurate and secure manner.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients, services within the NHS or insurance companies.
To assist with the gathering of statistics and information when required.
To provide internal cover for annual leave within the department.
To be able to prioritise workload.
To inform lead of possible data breaches.
To manage and maintain emails that come through from colleagues within NHS services or insurance companies.
Any other duties commensurate with skills and responsibilities.
Distributing lab reports and medication requests on the clinical system to the relevant clinical staff.
Processing prescription request and queries.
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