Primary Care Network Operational Manager inSouthport inSouthport PUBLISHED FRI 15 NOV 2024

Southport and Formby Health Ltd (SFHL) are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby.

Southport and Formby Health Ltd work closely with and are the principal employer for Southport and Formby Primary Care Network (PCN). Southport and Formby Primary Care Network is a group of 14 GP Practices located in the Southport and Formby area who work together with other local organisations to improve the health and health care for our local population of around 127,000 people. This is a new post to support operational management and delivery of services for Southport & Formby PCN in partnership with Southport and Formby Health Ltd.

We are looking for an individual who has people management experience and also understands the requirements of working within primary care in relation to operating procedures and governance.

If you are a team player who is a good communicator and enthusiastic about making a difference within our Primary Care Network and GP Federation then we look forward to hearing from you.

If you have any questions regarding the role please contact Louise Sproat on , interviews will take place w/c 9th December.

The post-holder will have delegated responsibility for overseeing the delivery, quality and smooth running of Primary Care Network Services including Enhanced Health in Care Homes, Digital Clinical Hub, PCN Cancer Services and the PCN Pharmacy Team as well as new and emerging services. This will involve ensuring the smooth running of operational services, working with individual team leads and team members to deal with day-to-day queries and issues and resolve these, escalating where appropriate to the PCN leadership team.

The role includes people management responsibilities and ensuring that appropriate policies and protocols are in place, working closely with PCN and Federation teams to ensure the ongoing compliance of operating procedures and governance on a daily basis.

About us

The post holder will carry out the following duties for the PCN:

- oversee the day to day running of the Enhanced Health in Care Home Team, PCN Cancer Services and the Digital Clinical Hub, together with ad hoc support to the PCN Pharmacy Team Lead to ensure services delivered are of high quality, safe and caring and value for money.

- collation and preparation of performance reports, KPI data (using EMIS), outcomes, briefing papers for each of the teams in preparation for all relevant review meetings with Network members and / or external stakeholders, ensuring professional standards are maintained.

- standard operating procedure compliance, preparing and distribution policies for the above teams.

- meet regularly with the PCN Manager and PCN Project Manager to keep them updated on service delivery, identifying any areas of risk, mitigating factors and any areas for quality improvement.

- attend regular service operational meetings with Southport and Formby Health Ltd (SFHL) to share updates, learning and keep PCN teams up to date with wider developments across the PCN and Southport and Formby Health.

- attend regular Governance committee meetings with SFHL to ensure PCN services are compliant with governance requirements for the specific PCN teams.

- assisting with line management of staff such as agreeing weekly work plan for the PCN staff where applicable.

- support the HR Manager with inductions and onboarding of new starters and identify training and development needs across the teams and escalate to the PCN leadership team for consideration.

- co-ordinate record keeping of PCN initiatives including mechanisms to record and monitor progress, identify risk areas and action planning.

- support HR Manager and Team leads to manage rota systems for staff within PCN to ensure staffing levels are sufficient to meet the service needs on a daily basis. Ensuring appropriate desk space/room space available and the effective communication of such rotas network wide.

- build external relationships and identify opportunities to work with wider system partners.

- ensure compliance with the GDPR and FOI along with other relevant legislation and professional information management standards, such as GMC/BMA and LMC guidance, across the PCN.

- take an active role in the development and embedding of the PCN culture, values, and reputation as providers of high-quality services.

The post holder will carry out the following duties for both SFHL and the PCN:

- act as first point of contact to oversee teams and offer support and trouble shooting,

- responding / reporting operational incidents

- act as digital champion for IT related issues, liaising with IT provider and colleagues.

- build key relationships with clinical leads, team leads and staff as a visible presence in the main PCN/SFHL office.

- available for team leaders to answer queries.

- manage and facilitate appropriate communication channels to support the sharing of information and best practice through effective evidence gathering and updates to key internal and external stakeholders.

- building awareness and embedding Employment Practices across the organisation.

- work with our Governance Officer and Operations Assistant to manage and monitor our estate ensuring we are compliant, meeting the needs of service users and ensuring our physical buildings are maintained to a high standard. This is inclusive of, but not limited to, the safety of the site, ordering and maintaining equipment and completing all relevant documentation.