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Waiting List Co-Ordinator - UrologyinNorwichinNorwichPUBLISHED THU 7 DEC 2023

Band 3: £24,071 to £25,674 a year per annum  PERMANENT 

Norfolk and Norwich University HospitalFollow Norfolk and Norwich University Hospital

1. Undertake responsibility for Stone Surgery waiting lists and Continence, ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.

2. To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality

3. Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.

4. To implement booked admission protocols and procedures for Urology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.

5. To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.

Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

The Urology waiting list team manages surgical patient waiting lists, ensuring compliance with local and national targets/policies. Working closely with our friendly team of clinical staff and wider administrative teams, the job holder will need to be able to communicate effectively and courteously with patients, relatives, and a wide range of multi-professional staff, internal and external to the Trust, ensuring the patients' pathway runs smoothly and effectively, while also being a reliable point of contact for the patients' pathway.

As part of the large and friendly Urology team, the job-holder is expected to maintain a high level of patient focussed care that we aim to deliver for all our patients.

You will ensure that all patient details are kept up to date on the patient management system in order that information is available for theatre lists, audit purposes and any other data that may be required.

You will ensure the smooth running of the unit by liaising closely with the multidisciplinary team within the unit, with other Trust departments, community services and general practitioners.

You will also support the delivery of a high quality, safe and compassionate healthcare service.


Useful skills for a Waiting List Co-Ordinator - Urology:
To work as a Waiting List Coordinator in the UK, you typically need a combination of skills, qualifications, and relevant experience. Here are some key skills and competencies that are important for this role:
1. Organizational Skills: Ability to manage and prioritize multiple tasks effectively, keeping track of various patient lists and appointments.
2. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare providers, and other stakeholders. You need to convey information clearly and empathetically.
3. Attention to Detail: Being meticulous is crucial when managing patient data, ensuring accuracy in scheduling, and maintaining records to avoid errors.
4. IT Skills: Proficiency in using healthcare management software and databases, as well as general computer skills, is required to manage patient information effectively.
5. Interpersonal Skills: Ability to work well with a team and interact positively with patients and their families, providing support and information about waiting times and procedures.
6. Problem-Solving Skills: Capability to address issues as they arise, whether related to scheduling conflicts or patient inquiries.
7. Knowledge of Healthcare Systems: Understanding of the NHS structure, policies, and procedures related to waiting lists and patient care can be beneficial.
8. Time Management: Efficiently managing your time to handle calls, update records, and communicate with healthcare providers is essential to meet the demands of the role.
9. Data Handling Skills: Experience with data entry and handling sensitive patient information in compliance with data protection regulations (e.g., GDPR).
10. Empathy and Compassion: Being able to understand and relate to patients who may be anxious about their health and waiting times.
11. Adaptability: Ability to adjust to changing priorities and workloads, especially in a busy healthcare environment.
 


inNorwich click to show distance
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