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Call and Recall Team Administration ManagerinWelwyn Garden CityinWelwyn Garden CityPUBLISHED TUE 22 OCT 2024

Band 5: £29,970 to £36,483 a year per annum (pro rata)  FIXEDTERM 
NHS

Hertfordshire Community NHS TrustFollow Hertfordshire Community NHS Trust

The "Call and Recall Team Administration Manager" at Hertfordshire Community NHS Trust (HCT) is responsible for overseeing a team of call and recall administrators who engage with parents and carers regarding vaccination schedules for children and young adults. This role involves leadership and management of team operations, including scheduling, performance monitoring, and ensuring adherence to standard operating procedures. The manager will support team members, assist in training new staff, and handle administrative tasks while also coordinating responses to any emerging incidents. Collaboration with clinical specialists and external stakeholders is crucial to ensure effective service delivery and adherence to healthcare standards.

The manager is expected to maintain high professional standards when interacting with the public and stakeholders, while also focusing on client satisfaction and continuous improvement of service provision. Additionally, the role involves utilizing judgment to prioritize tasks effectively and resolving issues collaboratively. Candidates will need to demonstrate proficiency in MS Excel during the interview process, scheduled for November 13, 2024.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
 


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