Chime Social Enterprise CICruxbx9J1
The position requires working full-time hours, including occasional Saturdays, and involves direct communication with patients, some of whom may have severe hearing difficulties, necessitating the use of various communication methods. The role emphasises the importance of patient care and efficient service delivery in a busy healthcare environment, as the administrator will also support the Operations Support Manager and clinicians by ensuring timely responses and assistance for patient needs.
As a Operations Support Administrator, you will act as the first point of contact for patients entering our service whether face-to-face, via phone, or via email.
You will be part of a fun and friendly team who provide administrative support for the Audiology team by, among other tasks, answering calls, checking in people, responding to emails and assisting with medically related questionnaires. You will also process incoming referrals, manage waiting lists, book appointments and communicate with patients, healthcare providers and other departments within the hospital on a daily basis.
This is an excellent opportunity for a team-focused individual with great data entry or keyboard skills to become a part of the delivery of our leading audiology service.
At times you will be communicating with patients with severe hearing difficulties and as such you may be required to use a variety of services such as Type Talk, text, email and video chat.
This is an excellent opportunity for a team-focused individual, with a passion for great customer service and good data entry or keyboard skills to become a part of the delivery of our leading audiology service.
We are recruiting for 2 FULL TIME POSITIONS working 37.5hours per week - 4 days a week 8.00am>6.00pm
This role requires working some Saturday work - usually 1/7 and on a slightly higher rate.
- To assist the Operations Support Manager and clinicians, by managing and sorting incoming calls to the service and assisting with the patients queries;
- To book appointments from phone calls or waiting lists within the correct time frame;
- To contact patients to conduct medical questionnaires and follow-up calls.
- To help ensure the smooth running of the Receptions across both our hospital sites at Wonford and Heavitree, in a frequently busy environment, whilst remaining sensitive to the needs of our patients.
About us
Managing all referrals and waiting lists
Ensuring all referrals received are triaged/processed correctly and in a timely fashion
Responding to all incoming enquiries and where necessary, liaising with other members of the team to gain the information needed to respond to a query
Managing front of house reception areas across 2 hospital sites, ensuring all patients arriving for appointments are appropriately greeted/checked in
Having oversight of the waiting area should any patients require assistance or become unwell
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