Clinical Educator inLiverpool inLiverpool PUBLISHED 20 NOV 2024
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Are you passionate about education and training? Do you possess exceptional communication skills and a strong background in contact centre operations?
We are seeking 2 dedicated and motivated individuals to join our education team as a Integrated Contact Centre (ICC) Educator. This is a unique opportunity to contribute to the growth and development of our ICC staff, ensuring they are equipped with the necessary skills to provide outstanding care.
We deliver training across the North West, and you will be required to deliver training at venues across the whole footprint of the Trust. As part of the wider Education & Learning Teams, you may also be involved in cross-functional learning activities.
You will predominantly work full time, Monday to Friday, however flexibility is required to deliver training and recruitment during unsocial hours and at weekends when required.
You will support the work of the Trust's Education & Learning Teams in the delivery of non-clinical and clinical education programmes, including the teaching of triage and computer systems used within the ICCs to new and existing staff. You will also support existing staff with updates and changes to systems, as well as supporting staff returning to work.
You will be responsible for the maintenance of training records; ensuring that training information is accurately and appropriately recorded.
You will have a proven record of training delivery. You will have the ability to design and deliver training programmes to meet programme and student learning objectives, including theory, practical delivery, and assessment.
Please ensure that you read the job description, detailing within the supporting information of your application as to how you meet the person specification, including the knowledge, skills, and experience that you have.
About usPlease refer to the job description .
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Are you passionate about education and training? Do you possess exceptional communication skills and a strong background in contact centre operations?
We are seeking 2 dedicated and motivated individuals to join our education team as a Integrated Contact Centre (ICC) Educator. This is a unique opportunity to contribute to the growth and development of our ICC staff, ensuring they are equipped with the necessary skills to provide outstanding care.
We deliver training across the North West, and you will be required to deliver training at venues across the whole footprint of the Trust. As part of the wider Education & Learning Teams, you may also be involved in cross-functional learning activities.
You will predominantly work full time, Monday to Friday, however flexibility is required to deliver training and recruitment during unsocial hours and at weekends when required.
You will support the work of the Trust's Education & Learning Teams in the delivery of non-clinical and clinical education programmes, including the teaching of triage and computer systems used within the ICCs to new and existing staff. You will also support existing staff with updates and changes to systems, as well as supporting staff returning to work.
You will be responsible for the maintenance of training records; ensuring that training information is accurately and appropriately recorded.
You will have a proven record of training delivery. You will have the ability to design and deliver training programmes to meet programme and student learning objectives, including theory, practical delivery, and assessment.
Please ensure that you read the job description, detailing within the supporting information of your application as to how you meet the person specification, including the knowledge, skills, and experience that you have.
About us
Please refer to the job description .
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
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