PERMANENT
Primary Care CareersrD8BMKk6
Leiston Surgery, part of Suffolk GP Federation, is seeking a full-time Receptionist/Administrator to join their busy front-of-house team, serving both Leiston and Yoxford Surgery. The position involves various responsibilities, including providing excellent customer service, answering phone calls, booking appointments for various health professionals, managing patient medical records, processing prescription requests, and performing administrative tasks such as registering new patients and handling forms. The role requires flexibility in working hours, with shifts potentially starting as early as 7:45 am and finishing at 6:30 pm.
The ideal candidate will be enthusiastic and committed to teamwork, as they will collaborate with colleagues across reception, dispensary, administration, and secretarial departments. Proficiency in using the SystmOne clinical system to address patient queries is essential. The position offers a dynamic work environment in a supportive healthcare setting, emphasizing the importance of patient care and communication.
The ideal candidate will be enthusiastic and committed to teamwork, as they will collaborate with colleagues across reception, dispensary, administration, and secretarial departments. Proficiency in using the SystmOne clinical system to address patient queries is essential. The position offers a dynamic work environment in a supportive healthcare setting, emphasizing the importance of patient care and communication.
Leiston Surgery, part of Suffolk GP Federation, are looking for an enthusiastic receptionist/administrator to join their busy front-of-house team across two sites, Leiston and Yoxford Surgery. This is a full time role for 37.5 hours per weekand may include starting at 7.45am and finishing at 6.30pm, so flexibility is vital. The ideal candidate will be passionate about great customer service and enjoy working as part of our experienced team across reception, dispensary, administration and secretarial departments.
- Answering the telephones, contacting patients passing on messages from the clinical team.
- Booking GP, AHP, practice nurse and health care assistant appointments.
- Filing and retrieving patient medical records.
- Informing patients when test results have been confirmed.
- Taking repeat prescription requests at the Dispensary hatch.
- Sorting and filing prescriptions ready for collection.
- Handing out prescriptions and collecting charges when appropriate.
- Processing repeat prescription requests.
- Administrative tasks including registering new patients, photocopying, shredding and completing forms.
- Using the in house clinical system, SystmOne, to deal with the full range of patient queries.
About us
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
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