Operations Manager - North DivisioninBalsall CommoninBalsall CommonPUBLISHED MON 20 JAN 2025

As the Operations Manager in the North Division at Barchester Healthcare, you will be responsible for driving a change and improvement program alongside the Divisional Director, Regional Director, and Line Managers in homes where specific operational challenges have been identified. This is a demanding but rewarding national role that requires strong leadership, resilience, and a commitment to delivering quality care.

In this role, you will be responsible for identifying any concerns about the home through robust quality assurance, complaints, incidents, or accidents, and implementing improvements where possible. You will also prepare an annual budget, manage all sales enquiries, and proactively promote the home in the local community. Your leadership style will build a culture of robust performance management, and you will be a role model who demonstrates person-centered care by building close and trusting relationships with residents.

About us

ABOUT THE ROLEAs Operations Manager within the North Division at Barchester, you'll drive a change and improvement programme alongside the Divisional Director, Regional Director and Line Managers in homes where specific operational challenges have been identified. We'll look to you to take on General Manager responsibilities and become a CQC Registered Manager if needed.

It'll come under your remit to identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements where possible. With the support of our Business Manager, you'll also prepare an annual budget, manage all sales enquires and proactively promote the home in the local community.

Your leadership style will build a culture of robust performance management. By overseeing recruitment, training, motivation, communication, supervision and appraisal, you'll help to tackle any poor performance. At the heart of your leadership will be a determination to deliver quality care in fact, you'll be a role model who demonstrates person-centred care by building close and trusting relationships with residents.

This is a demanding but rewarding national role that could see you based anywhere in the UK. You must be prepared to travel long distances with regular periods of time away from home. As you'll be working within our homes, you'll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and you'll be a strong, resilient and confident individual who will thrive on this.

ABOUT YOU You must be a pinned Nurse, with extensive experience of managing a home and leading service improvements to join us as an Operations Manager. It's also important that you have a strong understanding of regulatory and statutory requirements, including fire, health and safety, COSHH, employment and compliance with the appropriate Acts. You'll be able to maintain good working relationships with our external regulatory or purchasing bodies with your excellent communication skills and ability to build collaborative relationships.

REWARDS PACKAGEAs well as a competitive salary, we can offer you impressive benefits, including a mobile, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.

If you'd like to use your leadership and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.

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