Neuroradiology Booking and Administration Clerk inMiddlesbrough inMiddlesbrough PUBLISHED
THU 12 DEC 2024
The successful candidate will be part of a multi-disciplinary team, performing routine administrative duties that support the service’s operational needs. Responsibilities include confirming demographic details for imaging requests, managing appointment notifications, and handling patient queries related to their appointments. Flexibility in taking on additional tasks as requested by the team leader is also essential.
We are looking for a general administrative assistant to contribute to the team responsible for the booking and management of patients requiring imaging within Neuroradiology. This will involve liaising with patient on the phone and face-to-face as well as making appointments and ensuring lists are fully used.
This may involve some time at the new Community Diagnostic centres, which are currently being created in Stockton and Redcar
Carry out routine administrative duties pertinent to the service.
The role requires the individual to work as part of a multi-disciplinary team.
The post holder will be expected to undertake / complete the following tasks (where applicable)
Assist in booking patients appointments onto the corporate computer system according to the Clinicians priority instruction and clinic rules, ensuring an appointment notification letter is printed to confirm their appointment date. Ensure demographic and GP details are correct or amended when necessary.
Confirm demographic details of received imaging requests via Camis and National Spine
Assist in ensuring all requests for imaging are scheduled as per the timescales requested.
Assist in booking and managing referrals for patients who are referred under the 2 week rule criteria
Ensure that appropriate referrals are assigned to the relevant Community Diagnostic Centre
Receive telephone calls from patients frequently throughout the day and guide patients who are telephoning to agree, change or cancel their appointment time, date or location.
any other duties requested by the team leader.
About us
Please see the full job description and person specification document(s) for main responsibilities of the role.
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