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Patient Co-OrdinatorinCoventryinCoventryPUBLISHED FRI 13 DEC 2024

 PERMANENT EMPATHY

CHECFollow CHEC

Opportunity to make a positive impact on patients' lives by providing excellent care and support.
Engage in meaningful interactions, building relationships with patients to foster trust and comfort.
First point of contact for patients, which allows you to directly influence their experience with healthcare services.
Develop strong communication and interpersonal skills through regular interactions with patients and colleagues.
Enjoy a dynamic work environment that involves a variety of tasks ranging from administration to patient support.
Gain experience in a healthcare setting, enhancing your knowledge and skills relevant to the medical field.
Work within a supportive team that values empathy, compassion, and high standards of patient care.
The role of Patient Co-Ordinator at CHEC in Coventry is designed for individuals who are passionate about providing excellent patient care and have strong interpersonal skills. As the primary point of contact for patients, the Patient Co-Ordinator will handle inbound and outbound calls regarding appointments, perform administrative tasks as needed, and ensure a high standard of care by responding sensitively to patients, particularly those who may be emotional or distressed. The position requires excellent communication skills, a professional telephone manner, and a strong commitment to maintaining patient confidentiality and data quality.

Candidates should possess good organisational skills, attention to detail, and proficiency in Microsoft Office and other systems. The ability to adapt to new internal systems, along with being self-motivated and able to prioritize tasks independently, is essential for success in this role.
Opportunity to make a positive impact on patients' lives by providing excellent care and support.
Engage in meaningful interactions, building relationships with patients to foster trust and comfort.
First point of contact for patients, which allows you to directly influence their experience with healthcare services.
Develop strong communication and interpersonal skills through regular interactions with patients and colleagues.
Enjoy a dynamic work environment that involves a variety of tasks ranging from administration to patient support.
Gain experience in a healthcare setting, enhancing your knowledge and skills relevant to the medical field.
Work within a supportive team that values empathy, compassion, and high standards of patient care.

Useful skills for a Patient Co-Ordinator:
To work as a Patient Coordinator in the UK, you will need a combination of both hard and soft skills. Here are some of the key competencies that are typically required:
Essential Skills:
1. Communication Skills:
- Clear verbal and written communication abilities to interact effectively with patients, healthcare professionals, and administrative staff.
- Empathy and active listening to understand and address patient concerns.
2. Organization and Time Management:
- Ability to manage multiple tasks efficiently, including scheduling appointments, managing patient records, and following up on patient interactions.
- Prioritization skills to handle urgent cases and routine tasks effectively.
3. Customer Service Skills:
- A strong customer service orientation to provide an excellent experience for patients.
- Problem-solving skills to resolve patient issues and complaints amicably.
4. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, patient management systems) and administrative procedures.
- Data entry skills for maintaining accurate patient records.
5. Attention to Detail:
- Ensuring that all information, documentation, and processes are handled accurately to avoid errors.
6. Knowledge of Healthcare Systems:
- Understanding of healthcare terminology and the UK healthcare system, including NHS procedures and policies.
7. Teamwork:
- Ability to work collaboratively with various healthcare professionals, including doctors, nurses, and administrative staff.
Desirable Skills:
1. Conflict Resolution:
- Skills to handle disagreements or misunderstandings in a constructive manner.
2. Cultural Competency:
- Sensitivity to diverse backgrounds and the ability to communicate effectively with patients from various cultural contexts.
3. IT Skills:
- Familiarity with electronic health record (EHR) systems and other healthcare technologies used for patient management.
4. Basic Medical Knowledge:
- Understanding of common medical issues, treatment options, and healthcare processes to assist patients effectively.
5. Project Management:
- Organizing patient-oriented initiatives or programs that improve service delivery.
6. Confidentiality Awareness:
- Understanding the importance of data protection and patient confidentiality (e.g., GDPR compliance).
Qualifications:
While a specific qualification may not be mandatory, having a background in healthcare administration, business administration, or a related field can be advantageous. Experience or training in a clinical or administrative role within a healthcare setting can also be beneficial.
Training and Experience:
- Previous Experience: Working as a receptionist, administrative assistant, or in customer service roles can provide relevant experience.
- Training Programs: Some institutions offer specific training courses for patient coordination or healthcare administration that can enhance your skills and employability.
 


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