North West PCN Digital and Transformation Lead inDoncaster inDoncaster PUBLISHED 11 DEC 2023

Key Responsibilities:

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  To improve adoption of new technology to enhance patient access and experience and increase PCN productivity
• To build relationships and facilitate collaboration between practices to support the delivery of care to each others patients (for example to delivery of enhanced access or other hub type working arrangements)
• To review and improve the PCNs digital maturity
• To use data, and improve data quality to:
  • to understand demand, capacity and activity and drive improvements in patient experience of access, operational efficiency, and staff experience at work
  • support population health management
  • improve care quality and PCN operational efficiency
  • understand the type and intensity of support needs of their PCN and coordinate this support, including through OD programme
  • support the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to services for patients
  • ensure that digital and operational PCN transformation is embedded in, and aligned with, ICS and national strategy

• To identify opportunities for digital optimisation and understand the impact within the PCN
• To be aware of the national digital agenda and how this impacts the PCN in terms of prioritisation, meeting national and contractual targets, benefits to the local population and clinical services
• To develop the PCN strategic plan in the light of changing circumstances and ensure its alignment with the Doncaster Place Plan and other local and Integrated Care System priorities
• To manage the implementation of the PCN strategic plan in collaboration with the core member practices, Primary Care Doncaster and system partners in North Locality and beyond
• Work with the Primary Care Doncaster Contracts Manager to ensure high performance of all PCN commissioned services including active involvement in contract performance meetings and discussions and feeding back to the PCN senior leadership
• To collate, analyse and use population and service data in order to inform PCN decision- making and monitor progress in conjunction with business intelligence support from Primary Care Doncaster and other system partners
• Manage and support high performance of the PCN Impact and Investment Fund (IIF) including reporting against achievements and highlighting how to overcome barriers to high achievement to the PCN senior leadership in conjunction with business intelligence support from Primary Care Doncaster
• To manage, develop and expand the PCN workforce including staff funded by the Additional Roles Reimbursement Scheme (ARRS) in conjunction with workforce, contracting and HR support from Primary Care Doncaster or the relevant host practice to maximise its effectiveness in achieving the PCNs strategic objectives
• Provide oversight of the PCN workforce workload and day-to-day operational duties and responsibilities including the recruitment and selection process, acting as first point of contact for individual concerns and performance management arrangements where Team members are not directly line managed by the postholder
• Provide updates on workforce matters to the PCN senior leadership supported by the host providers HR and workforce officers including any employment issues, barriers and resolutions as agreed with the host employer/provider
• Arrange and agree collaborative meetings with the PCN workforce and their host employer/provider in line with the host employer/provider performance development review process and agree additional support as and when required
• To oversee the financial management of the PCN ensuring that funding opportunities are maximised and financial resources are used appropriately and effectively in conjunction with finance support from Primary Care Doncaster
• To work closely with the practice managers of the core member practices to improve practice resilience and access to excellent care using digital resources and quality improvement techniques
• To develop good working relationships with the ICB and other IT and Digital teams to identify opportunities for support and development
• To engage with communities and system partners in the North Locality and beyond in order to maximise their input into the plans and services of the PCN
• To communicate the work and plans of the PCN to practices, communities, and system partners to facilitate engagement and ensure that the PCN has a very strong reputation for openness, innovation, and success
• To be responsible for the day-to-day communication and engagement with patients and the public via use of social media
• Develop the PCN social media and websites in conjunction with the PCD Communication and Engagement Officer
• Act as first point of contact for complaints regarding PCN directly delivered services
• To supervise the management of clinical services provided at PCN level and identify opportunities for quality improvement and new initiatives initiating bids for resources and service delivery
• To be responsible for short, medium, and long-term transformation planning
• Be open and transparent with diary utilising Microsoft Calendar and sharing functionality so that all meetings and events are visible to the PCN senior leadership and line manager
• Line management and support of PCN workforce as and when required due to expansion of PCN

Primary Care Doncaster (PCD) Ltd is developing a wide range of services to support general practice across the City and is looking at innovative ways to develop its workforce.

We are recruiting a Digital and Transformation Lead to work with our member practices in the North West Doncaster Primary Care Network (PCN).

This is an exciting opportunity in which you will gain experience and make a real impact. This role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within the practices and PCN.

This role will be based within the North West Doncaster PCN practices.

Networks of general practices, currently constituted as PCNs under the national Network Directed Enhanced Service commissioned by NHS England, are a key building block of the health and social care system. The North West PCN mission is to strengthen general practice and work with communities and health and care system partners to personalise care, improve population health and reduce health inequalities.

This role, employed by PCD and embedded in Doncaster North West PCN, is responsible for the development and implementation of the PCN Strategic Plan which sets out the ways in which the PCN will carry out its mission and in particular supporting the adoption of new technology and other initiatives to improve the care offer and enabling PCN staff to work more effectively to support the sustainability of general practice services. The postholder will manage and co-ordinate the activities of the PCN so that its strategic objectives are met and will provide leadership to the network alongside, and under the supervision of, the Clinical Director.