Medical Receptionist inShrewsbury inShrewsbury PUBLISHED 28 OCT 2024

We are looking for someone who is a team player who is welcoming, empathetic and patient.

We have a well established and supportive team, who all work together to ensure the best possible care is offered to our patients.

If you are looking for a great team who are supportive, friendly and welcoming then this role is for you, no day is the same, we have very supportive patients and a long established patient participation group.

Duties and responsibilities include:

Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.

Maintaining and monitoring the Practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.

Processing and distributing incoming (and outgoing) mail.

Taking messages and passing on information.

Handling general enquiries, explaining surgery procedures.

Dealing with actions requested by the GPs/Nurses from incoming post/results.

Processing repeat prescriptions in accordance with Practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.

Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter.

Providing cover for members of the Reception/Administrative Team during periods of sickness and annual leave.

Assisting Reception Supervisor in routine clerical/administrative duties.

Attending Meetings/training as necessary.

Handling and recording payment for private services.

About us

The following are the core responsibilities of the medical receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. This job description may be amended in consultation with the post holder as developments evolve, and as part of the appraisal process.

Receiving incoming calls and contacting patients by telephone, text, email or letter

To arrange appointments for patients via our computerised appointments system

Support the clinical team with tasks

Shredding, filing & photocopying

General office duties

Emails and AccuRx

Emis & Docman tasks

Support with QOF

Taking and relaying messages over the telephone and face-to-face

Deal with visit requests & provide the necessary paperwork for doctors

Receiving patients and visitors at the reception desk and consulting with other members of the team

Deal with requests for prescriptions, reports, etc, and checking patient identifiable information, all in line with Practice protocols

Processing prescriptions and amending patient details

Dealing with new patients documentation & temporary residents and entering details onto the system and creating new patient files

Process patients change of address computer data & medical records (have knowledge of practice area)

Registration of patient on line access

Communication with patients on behalf of clinicians with test results and messages

Have a working knowledge of our telephone system, during & after hours

Be available to provide cover if requested be flexible i.e. support with overtime requirements/ adjust shift pattern to support service delivery

Any other duties that the management team deem appropriate to the role