Operations Manager - Maternity Cover inMilton Keynes inMilton Keynes PUBLISHED
THU 28 NOV 2024
Milton Keynes Urgent Care Services rZ03Jm66
Milton Keynes Urgent Care Services is seeking an organized and proactive Operations Manager for a 12-month fixed-term contract. The role involves overseeing non-clinical operations and HR functions to ensure efficient and ethical service delivery. Key responsibilities include managing daily operational issues, coordinating staff rotas, implementing process improvements, and maintaining compliance with HR policies and health regulations. The Operations Manager will lead non-clinical teams, manage IT activities, handle premises and facilities management, and act as the first point of contact for HR-related queries. The position requires strong communication, problem-solving skills, and a compassionate leadership style. The role is full-time at 37.5 hours per week, with flexibility to accommodate business needs. Candidates should have a keen interest in operational management.
Are you:
- Organised?
- Able to communicate effectively across all levels of the organisation?
- Innovative and always looking for ways to improve processes?
We are looking for an Operations Manager with a keen interest in strategic and operational HR, excellent communication skills and a proven track record of excellent problem-solving skills. You will work closely alongside and receive guidance from the Business and Patient Services Lead, and work alongside the Management Team.
The role will largely contain operational and HR workstreams. We are looking for someone proactive, enthusiastic and compassionate, who will be able to lead, engage, and motivate through HR and Operational Management.
The service will consider condensed hours - We are looking for an Operations Manager to work full time 37.5 hours a week onsite, this is a 12 month fixed term contract. The Operations Manager is also expected to be flexible to meet business needs and to be able to work additional hours if needed which may at times be outside core hours.
If you have a keen interest in Operational Management and a track record of problem-solving then we would like to hear from you.
To be responsible for all non-clinical operations to ensure the company operates efficiently and ethically in order to achieve the overall objectives of the organisation.
About us
Responsibilities:
Business Planning
1. To work with the Business & Patient Services Lead and members of the Executive Team as required to ensure a co-ordinated and seamless service to patients.
2. To deal with operational issues on a day-to-day basis including resolving problems and liaising with other departments and the public.
3. Ensure that all services are co-ordinated and managed effectively in line with set policies procedures and quality standards.
4. Ensure non-clinical staff and doctors rotas are prepared and communicated and that they meet the needs of the service.
5. Ensure all performance statistics are produced accurately and in a timely manner.
6. Recommend, co-ordinate, and implement changes to improve cost efficiency and service delivery.
7. Participate and / or lead ad hoc projects as agreed with the Business & Patient Services Lead.
Managing People and Teams
8. Establish a patient focussed culture within the team, that delivers high standards of service at all times.
9. Provide proactive leadership on a day-to-day basis, to non-clinical staff.
10. Ensure all non-clinical staff are appropriately trained for their roles.
11. Ensure all HR statutory and organisational policies & procedures are followed in relation to the management of staff applying best practice at all times.
12. Ensure all Human Resource procedures are followed in relation to the management of all staff.
Premises and Facilities Management:
13. To maintain and monitor incoming telephone voice call recordings in accordance with data protection rules and utilise effectively for complaint management, training and staff monitoring purposes.
14. To organise and co-ordinate all building management duties including utilities, mobile phones, heating, keys, CCTV and security systems.
Knowledge and Application of IT Systems:
15. Co-ordinate all IT activities, liaising with outside agencies where necessary.
16. Ensure the organisation keeps up-to-date with technological issues.
Health, Safety & Risk Management:
17. Ensure the company is in full compliance with all Health, Safety and Fire Regulations and that training and development is in place to meet the departmental and company standards relating to the Health and Safety Policy.
18. Ensure maintenance schedules are in place for equipment including PAT testing for electrical equipment, recommend purchase / lease of new pieces of equipment, undertake feasibility studies.
19. Ensure adequate premises security; test and review regularly.
20. Ensure all statutory, NHS and organisational policies & procedures are followed in relation to risk management applying best practice at all times.
21. Participate in operational audits and preparations for CQC visits.
Human Resources:
22. First point of contact for all HR issues and / or queries.
23. Leading the HR Process for recruitment.
24. Registrar Planning.
25. Processing new starters.
26. Processing leavers.
27. Induction for all new clinical and non-clinical staff.
28. Setting up e-learning / mandatory training for all staff.
29. Managing the Bright HR Portal.
Other Duties:
30. To attend where necessary internal and external meetings.
31. Processing patient referral as requested by the clinicians.
32. Website Maintenance.
33. Ensuring regular patient surveys are sent out.
34. To carry out any other reasonable duties required.
35. To take part in the organisations oncall arrangement.
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