Phlebotomy Supervisor- Band 4 inBasildon inBasildon PUBLISHED 4 OCT 2024

We are looking to recruit Band 4 Phlebotomy Supervisor to expand our team working across at Basildon and Thurrock University Hospital, Southend University Hospital and other local community clinics throughout South Essex.

As a Phlebotomy Supervisor you will be responsible for the day-to-day supervision of phlebotomy staff in outpatients, wards and the community (including domiciliary).

You will be expected to work across all sites, shifts are variable between 6.15am and 7pm Monday to Friday with regular weekends on a rotational basis.

This role is ideally suited for someone who is experienced, caring, friendly and would like to be a part of a team that contributes towards patient care. You will need excellent communication and interpersonal skills to work and communicate with a large team across multiple sections.

A full driving license and access to your own vehicle is essential, as you will be required to travel to a variety of community clinic locations. Successful applicants will undergo a Disclosure and Barring Service check.

At SYNLAB, we believe in nurturing a culture of well-being and ensuring our employees are supported both professionally and personally. That's why we're thrilled to offer an exhilarating rewards package, including our incredible Wellbeing Allowance worth up to £1500 per annum for our esteemed team members working in Band 2 - 6 roles. Additionally, for band 5 & 6 roles, where night shift is part of the role requirements, you will receive enhanced night shift payment.

About us

To be responsible for the day-to-day management and operation of the Phlebotomy staff.

To provide & control an efficient service, ensuring that appropriate staffing levels & professional standards are maintained at all times within the team.

To be responsible for liaising and communicating in a timely & effective manner with all Phlebotomy staff as well as other internal & external users of department services.

To be responsible for identifying and resolving issues & errors within Phlebotomy including initially dealing with routine disciplinary matters or any issues arising with other staff members and as appropriate supporting the Phlebotomy Manager to resolve issues or errors that arise.

To participate in the monitoring of change & implement any improvement to develop service needs.

To maintain & be responsible for the following staffing areas in accordance with Department & iPP Policies & Procedures to ensure Quality standards are adhered to, including documentation:

Complete and monitor sickness absence and conduct return to work interviews, assisting Phlebotomy manager with absence management

Appraisals, performance, personal objectives and development reviews

Training & Mentoring

Mandatory training and other appropriate courses

Provide constructive feedback regarding performance

Provide support and advice for the development of individuals and teams

To be responsible for ensuring all staff including casual staff & trainees are trained appropriately & training records (competencies) are maintained, ensuring that correct PPE in line with iPP guidelines is worn at all times. To update, identify & implement any development needs, organising team resources to successfully achieve goals & objectives

To ensure effective and timely communication to all staff on all aspects of the department, including team briefs, and to ensure any such communication is relevant, current & documented. All notices & documents must be produced within document control guidelines.

To be responsible for authorising annual leave for staff ensuring the area is adequately staffed at all times. Ensuring all staff annual leave is current taking into account length of service & contract changes. Authorise annual leave and overtime where applicable and record in the annual leave diary

To be responsible for compiling the weekly, evening, weekend & Bank Holiday duty rotas on a four-weekly basis, allocate staff to shifts and to ensure service needs are met at all times and to inform Phlebotomy Services Manager at the earliest opportunity if any shifts are not covered. This information has to be forwarded to the Phlebotomy Services Manager no later than 2nd of each month.

To be responsible for the entry & retrieval of data relating to own area and providing any data requests in an appropriate format including error logging & incident reporting. Compiling workload & error log statistics in spreadsheets to highlight any Quality or training issues.

To maintain & modify the following Health & Safety documentation in accordance with UKAS (ISO 15189 standards), Department & iPP Policies & Procedures keeping up to date records on Q Pulse:

Standard Operating Procedures

Management Procedures

Clinical Procedures

Risk Assessments

COSHH Assessments

DSE Assessments

Departmental & Cross Department Audits

Weekly, Monthly & Quarterly Safety Tours of all Phlebotomy Clinics

To support the Phlebotomy Manager & Quality Manager in the investigation of any incidents, complaints etc.

The post holder will actively participate in Internal Audit of the Phlebotomy Service Department and will report on non-compliances to the Phlebotomy Manager & Quality Manager and resolve any observation & non-compliances within own area.

The post holder will be responsible for accessing the Q Pulse database and entering and monitoring information on the internal audits.

To resolve any Safety and Security and Quality matters and attend Pathology departmental meetings as and when required.

To be able to act as the quality lead for the Phlebotomy Department and attend meetings as required. To collect KPI data (such as waiting times) and report this via the Phlebotomy Dashboard.

To be responsible for compiling and maintaining the emergency contact numbers, addresses & next of kin details for Phlebotomy staff.

To ensure the Phlebotomy Manager is kept appraised of issues and difficulties promptly so action can be agreed and acted upon.

To liaise with the Phlebotomy Manager and other Pathology staff when appropriate to improve the efficiency and meet the needs of the service.

To liaise with the Pathology Ordering Clerk to source & negotiate costs of supplies of essential commodities within Phlebotomy. Be responsible for undertaking weekly stock takes and liaising with the Pathology Porter for ordering of supplies.

To be responsible for monitoring equipment & working area of the section and taking any appropriate actions such as reporting any faults to the appropriate person

To highlight any staffing requirements to Phlebotomy Manager & once approved to arrange advertisements, short listing, taster sessions & interviews. Assist the Phlebotomy Manager to conduct interviews & recruit successful applicants. Assist HR to ensure that relevant documentation is completed.

To effectively induct new staff in accordance with the iPP induction programme.

To liaise with Consultants, wards & GP surgeries to keep patient information up to date & amending Patient information leaflets as required in line with iPP Policy

To meet the Phlebotomy Manager on a weekly basis to review & give feedback on the progress of the team

Maintain own competencies to be able to participate fully in the routine work of the department.

To ensure patient confidentiality is adhered to at all times.

Ensure standards of cleanliness, waste disposal are compiled with in line with iPP policies. Maintain up to date records of housekeeping. To supervise the cleaning & disinfecting of the Phlebotomy clinics and equipment ensure records are kept updated.

To undertake any training, courses etc. as deemed appropriate

To perform any additional duties consistent with the grade and description of the post as may be required.