TelecoachinSOUTHALLinSOUTHALLPUBLISHED TUE 11 MAR 2025
West London NHS TrustrmGDopzK
As a key member of our Single Point of Access (SPA) and NHS 111 team, you will be instrumental in triaging mental health crises. You’ll use your expertise to de-escalate situations, collaborate with key agencies, and mentor junior staff, fostering a nurturing and educational environment. We believe in the resilience and recovery of every individual, and we need confident communicators who share our vision to champion patient safety and dignity. With flexible shift patterns available, you can provide essential support 24/7. Ready to take this rewarding step in your career? Apply now and help us transform lives!
Are you an assistant psychologist, PWP, therapist, nurse, social worker or occupational therapist? Are you looking to expand your skills and get more experience of working in crisis? If so, then this is the position for you!
As part of our Single Point of Access (SPA) and NHS 111 team, you'll play a vital role working over the phone. You'll be responsible for conducting clinical risk and mental state assessments, providing short-term psychological interventions, and signposting patients to the most appropriate care under the direction of a senior practitioner. You'll be an expert in emotional validation and de-escalating crises, using a range of psychological interventions to empower patients and their families. With a variety of shift patterns available, you'll provide 24/7 support to those in need. We're looking for confident, recovery focused individuals with excellent communication skills. So if you're ready to take on this exciting new challenge, apply now to make a difference in people's lives!
As a SPA & NHS 111 Telecoach, you'll be at the heart of mental health crisis triage, providing rapid, expert support over the phone. You will:
Undertake clinical risk assessments and make informed decisions about next steps for patient care with a senior practitioner.
Deliver short-term psychological interventions using evidence-based techniques to manage distress.
De-escalate crises and empower patients, carers, and families with distress tolerance and emotional regulation strategies.
Liaise with key agencies such as social care, emergency services and community mental health teams to ensure seamless patient care.
Supervise and support junior staff, apprentices and trainees, fostering a learning environment.
Champion service user safety and dignity, driving continuous improvement in crisis response services.
About us
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
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