Opportunity to lead and manage a dedicated team, fostering a collaborative work environment focused on patient care.
Flexible working hours that allow for a balanced work-life schedule, with the ability to adapt to changing work patterns.
Engagement in meaningful work that directly influences patient admissions and supports clinical staff in delivering quality healthcare services.
Professional development opportunities, including training, mentoring, and performance reviews which enhance personal and team growth.
Active involvement in modernizing hospital practices through participation in initiatives related to Booking and Choice, improving overall service delivery.
Responsibility for financial management within the department, providing a chance to utilize and enhance budgeting and resource allocation skills.
A role that encourages proactive health and safety management, creating a safer work environment for both staff and patients.
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust is seeking an Office Manager for the Elective Admissions Team at the RAEI site in Wigan. The role involves managing an efficient administrative function to support clinical staff in inpatient booking services, supervising the Booking Office Team Leader and Admissions Clerks, and ensuring targets are met while keeping patient interests as a priority. Candidates must possess strong communication skills, attention to detail, and the ability to work independently and flexibly within a 37.5-hour work week. Responsibilities also include staff management, recruitment, training, monitoring processes, addressing complaints, and compliance with health and safety regulations.
The Office Manager will be integral in promoting good communication within the team and with associated organisations, while also managing departmental resources effectively within budget constraints. The position requires the ability to plan and implement staff training and development, as well as managing health and safety within the department. The role emphasises personal and team development and compliance with NHS policies, ensuring that both staff and patient needs are met efficiently.
The Office Manager will be integral in promoting good communication within the team and with associated organisations, while also managing departmental resources effectively within budget constraints. The position requires the ability to plan and implement staff training and development, as well as managing health and safety within the department. The role emphasises personal and team development and compliance with NHS policies, ensuring that both staff and patient needs are met efficiently.
Opportunity to lead and manage a dedicated team, fostering a collaborative work environment focused on patient care.
Flexible working hours that allow for a balanced work-life schedule, with the ability to adapt to changing work patterns.
Engagement in meaningful work that directly influences patient admissions and supports clinical staff in delivering quality healthcare services.
Professional development opportunities, including training, mentoring, and performance reviews which enhance personal and team growth.
Active involvement in modernizing hospital practices through participation in initiatives related to Booking and Choice, improving overall service delivery.
Responsibility for financial management within the department, providing a chance to utilize and enhance budgeting and resource allocation skills.
A role that encourages proactive health and safety management, creating a safer work environment for both staff and patients.
The Health Care Operations Department are looking to recruit an Office Manager within the Admissions Team based at the RAEI site, Wigan.
You must have the ability to work on your own, able to show you have initiative, have a flexible approach, a self-motivated outlook, attention to detail, excellent record keeping ability and a high level of communication skills.
You will be working 37.5hrs per week. The service operates Monday - Friday on a rota basis. You would be expected to work hours within these times as agreed, however it is necessary to be flexible and able to adapt quickly to change and altering work patterns.
This post may close early once enough applications have been received.
As Office Manager you will provide and manage an efficient, flexible and responsive administrative function whilst supporting clinical staff in the delivery of effective Inpatient booking services.
The post holder will be expected to organise their own workload and oversee that of the Team Leader and booking teams within Admissions. You will be responsible and accountable for the management of the Booking Office Team Leader and the Admissions Clerks.
To deliver all targets and deadlines ensuring that Patients interests and benefits remain central to its function. To evaluate staff training and development needs to achieve a highly motivated, well trained team that meets the requirements of the service.
About us
Key results from the job holder
- To be responsible for the direct management and support of the booking administration staff.
- To be responsible for the management, implementation and validation of processes within the booking office, ensuring that new policies and procedures are implemented and monitored in a timely and accurate manner.
Planning and Organisational Duties
- To be responsible for highlighting the capacity and demand issues associated with necessary template changes for future planning
- To undertake recruitment and selection of staff within the Booking teams
- To undertake specific projects as identified regarding the provision of the booking service
- To take responsibility for answering and investigating complaints or incidents by completing the necessary documentation including the implementation of any action plans.
- The co-ordinating of annual leave, maintaining accurate staff records and sickness and absence rates.
- Take responsibility for ensuring that effective communication skills, written or face to face, result in a positive outcome.
- To monitor systems and procedures ensuring that both written and electronic information is recorded accurately to ensure compliance with targets and standards.
- Utilise the Trust IT resources appropriately in adherence to all policies and procedures
Communications and Key Working Relationships
- To represent the department at meetings deputising when necessary for appropriate managers
- To actively promote internally and externally to the Trust good communication links with all disciplines of staff within associated organisations.
- To actively support and promote within the department, the modernisation programmes linked to Booking and Choice, Choice and Access and other National directives.
- Display a professional attitude at all times when dealing with the general public and colleagues alike.
Responsibility for Finance
- To take an active role in the management of the cost effective use of departmental resources whilst delivering the service
- To be responsible for the management of staff resources to maximise efficiency within the agreed budget levels.
- Oversee stationary ordering to ensure adequate stocks are maintained
Responsibility for Human Resources
- To monitor individual staff performance initiating action plans where necessary to record progress in line with HR policy.
- To co-ordinate and participate in the Performance review and objective setting process
- Disseminate information from all levels within the team in a timely and accurate manner ensuring good communication links.
- Cover colleagues where necessary in order to maintain the level of service
- Adhere to Trust Policies, Procedures and Guidelines and provide HR information for the department regarding any relevant changes.
- Ensure compliance with mandatory training requirements in accordance with Trust policy
Responsibility for Teaching
- Recognise and accept responsibility for own personal development
- Promote and facilitate the need for ongoing learning to encourage all members of staff to have the opportunity to train and develop
- Ensure the effective induction and training of staff and work experience placements, carry out personal appraisals for all staff in line in accordance with the Trust policy.
- To identify developmental needs with objectives reflecting those of the department.
- To provide supporting documentation, training manuals, awareness session etc
- To identify and support ongoing development that contributes to individual goals and to those of the department, making staff aware of any in house training or any alternative developmental opportunities.
Responsibility for Health & Safety
- To comply with all Health and Safety issues taking a proactive role by managing the Health and Safety of themselves and others at all times where practically possible.
- To take individual responsibility for managing risks within their own working environment, complying with Trust regulations around reporting and managing risk reduction strategies.
- To be involved in managing related risk assessments and effectively taking care to include others that may be affected by their actions.
- To actively report all incidents via DATIX in a timely and accurate manner.
- To ensure all faults or incidents are reported and the appropriate action taken to safeguard themselves and others where practicably possible.
- Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
viewStart practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for an Office Manager - Elective Admissions:
Click to view
To work as an Office Manager in the UK, you will need a combination of technical, organizational, and interpersonal skills. Here are some key skills and qualifications that are typically important for the role:
1. Organizational Skills
- Ability to manage multiple tasks and prioritize workload effectively.
- Strong attention to detail to ensure accuracy in tasks and documentation.
2. Communication Skills
- Excellent verbal and written communication skills for interacting with staff, clients, and suppliers.
- Proficiency in crafting clear reports and emails.
3. Leadership Skills
- Experience in supervising and motivating a team.
- Ability to create a positive work environment and resolve conflicts.
4. Time Management
- Strong capability to manage time efficiently and meet deadlines.
- Proficient in planning and scheduling meetings and appointments.
5. Financial Management Skills
- Understanding of budgeting, accounting principles, and financial reporting.
- Being able to handle invoicing, payroll, and expense reports.
6. Technical Proficiency
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with office management software and systems (e.g., CRM systems, project management tools).
7. Problem-Solving Abilities
- Capacity to identify issues and implement effective solutions swiftly.
- Strategic thinking to improve office processes and workflows.
8. Customer Service Orientation
- Strong focus on providing excellent service to both internal and external stakeholders.
- Ability to handle inquiries and complaints professionally.
9. HR Knowledge
- Basic understanding of human resources functions, including recruitment, onboarding, and performance management.
10. Adaptability and Flexibility
- Willingness to adapt to changing work environments and priorities.
- Ability to embrace new technologies and office practices.
Qualifications and Experience:
- Typically, a high school diploma or equivalent is required; professional qualifications in business administration or management can be advantageous.
- Previous experience in administrative roles, office management, or related areas is often essential.
- Familiarity with health and safety regulations and compliance standards may also be beneficial.
More from Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
inWigan
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
This image is not representative.
Learn more