The ideal candidate will possess knowledge of NHS culture and best practices and will be engaged in continuous professional development, including opportunities for Epic certification. Key responsibilities include assessing training needs, preparing learning materials, piloting training sessions, and providing feedback and support to learners. The role also includes collaboration with the wider ITCS Training Team, participating in evaluations of training effectiveness, and maintaining strong communication within the organisation. Flexibility in working hours, including potential out-of-hours commitments, is also a requirement of the job.
Please note, this position is only open to GSTT & KCH staff
A learner-focused Trainer to work as part of the Information Technology Clinical Services (ITCS) Training Team, supporting KCH and GSTT staff using Epic applications.
The post-holder will be based within either the Outpatient or Diagnostic and Emergency Department training teams. The post-holder will deliver training across a wide range of Epic applications.
They will support the Team in the analysis, design, delivery, implementation and evaluation of cross-organisational training solutions for clinical and non-clinical staff.
There will be opportunities to develop skills and experience across the Epic application areas, including opportunities for Epic certification.
There is a requirement for the post-holder to be on site a minimum of 3 days a week across both GSTT and KCH sites.
The post holder will work as part of a team, analysing,designing, delivering, implementing and evaluating IT (Digital) training based on internal and external competencies and standards. You will support all other members of the ITCS Training department.
You will prepare and deliver formal and informal learning solutions to groups and individuals using a variety of methods. Including but not limited to: online learning, classroom-based learning, on-site coaching, demonstrations and eLearning.
The post-holder will support staff queries, incidents and requests, raised via IT Service Desk Tickets or email.
The applicant will have knowledge and expertise about the NHS, culture, best practices and patient pathways.
The post holder will develop knowledge of adult learning, digital learning technologies, facilitation skills, coaching, ADDIE framework and learning/performance knowledge and skills.
The post holder will contact all sections of the ITCS Training Team, ITCS department, transformation team and the clinical and non-clinical staff across GSTT, KCH of all grades from all specialities and departments.
The post-holder will liaise with senior managers, attend meetings relating to training. Support and deliver presentations, learning solutions and coaching to large groups of staff.
The post-holder will be expected to support at 24/7 NHS Service and there is an occasional requirement to work out of hours, including evening, nights, weekends and public holidays.
About us
Learning Design and Development
- Perform initial scoping and Learning Needs Analysis (LNA) to assess, identify and develop appropriate learning plans and solutions to meet individual and group learning aims and training needs.
- Ensure that all learning solutions are designed with a clear structure and learning path and all learning materials are consistent in style, layout and contain clear learning objectives
- Ensure that objectives are measurable following TUM, SMART or other objective setting styles.
- Prepare informal and formal training sessions, scripts, trainingplans, formative and summative exercises, handouts and other training support material to support blended learning solutions.
- Ensure that learning activities incorporate key learning principles for different learning types and incorporate elements to encourage and motivate learners
- Work with fellow ITCS Training team members to consider, design and evaluate innovative ways to deliver learning, such as eLearning, webinars, Online Facilitated or a blended approach.
- Assist in maintaining and updating the ITCS Training intranet and marketing materials to ensure up to date information about courses and the training team are communicated to all staff.
- Assist in regular testing of new and upgraded software/hardware and training environments and make relevant adaptations to all associated training materials to support new training practices/ functionality across the organisation.
- Help maintain internal and external communications regarding key updates on clinical systems, the learning solutions delivered and any new learning events available to both internal staff and external interested parties.
- Pilot training sessions and identify/suggest appropriate improvements.
Learning Delivery
- Deliver formal and informal learning solutions to groups and individuals using a variety of methods according to ITCS Training department and TPMA and COLF delivery standards; including but not limited to: online learning, classroom-based learning, on-site coaching, and demonstrations.
- Deal effectively with groups of mixed ability and use a range of coaching skills and counselling skills to encourage and motivate learners, managing group dynamics.
- Effectively and empathetically provide feedback to learners who do not pass competency or examinations, designing and implementing an appropriate training action plan and liaising with the learners line manager where appropriate.
- Where individual coaching has been identified as the required form of learning intervention; ensure personal aims and objectives have been identified and ensure learning delivery relates to the objectives. Monitor and review learners progress.
- Ensure delivery of learning is balanced and each learning module objective is achieved using the major training elements of; walk-through, run-through and valid test.
- Employ effective questioning skills using a variety of question types and techniques to aid learning.
- Monitor and review progress with learners and ensure that learners objectives are met. Adapt learning facilitation methods according to progression. Ensure each learning event achieves the defined learning objectives and learners have the necessary knowledge and skills to transfer learning to the workplace.
- Adapt existing material to support formal and informal learning, ensuring accuracy, relevance and effectiveness of the materials.
- Pilot training sessions to fully test the learning modules. Identify and suggest where appropriate improvements prior to rolling out to the Trust.
- Establish effective coaching relationships with learners in order to improve their performance, their effective use of the new skills and abilities, and to increase their buy-in to change and their motivation, particularly during periods of major transition and rapid change within an organisation.
- Generate a conducive learning environment to promote active learner participation, encouraging learners to ask questions and work comfortably within a safe environment.
- Establish and maintain credibility at all times by demonstrating the key skills of an IT Training Professional and adhering to ET&D standards
- Training in the hospital environment requires the post holder to display tact, professionalism, flexibility and maintain patient confidentiality at all times as when supporting and training within the Trust the post holder will be exposed to patients and may witness medical emergencies, medical procedures and surgical operations.
Validation and Evaluation
- Ensure that all course exercises validate the learning objectives
- Review end of course and post course evaluation forms to further develop the service and personal training delivery skills
- Evaluate own working practices and suggest changes to courses and practices in order to streamline the service
- Evaluate whole training and coaching solutions in accordance with the Kirkpatrick Evaluation methodology.
- Work in conjunction with other ITCS Training Management Team to review learning solutions. Advise IT trainers on any issues or potential problems. Identify possible workable solutions.
Digital Literacy
- Capture and assess all learners' knowledge, skills and attitudes to ensure learners possess key skills and pre-requisites.
- Ensure all pre-attendance information is complete and the learner is fully informed in preparation for the start of the training programme.
- Conduct open learning lunch time and evening drop in workshop sessions.
Teamwork
- Support all other members of the ITCS Training department wherever necessary.
- Be fully conversant with ITCS Training administration duties, providing cover as required.
- Plan, monitor and maintain the training calendar and schedule, reactively and proactively updating in response to demand and resource changes.
- Represent the ITCS Training Team and the Trust(s) in a positive and professional light at both external and internal events.
- Build and maintain strong links between other internal training departments, Training and Development and other NHS organisations.
Supporting Users and Embedding Learning
- Refer users directly to the appropriate area if the solution is not an ITCS Training issue.
- Ensure that all training or customer issues are followed up and resolved.
- Provide 2nd line Epic system support queries as required, according to internal processes. Resolve Epic system user errors / issues by using remote access software or via e-mail, phone and face-to-face communication
Education & Professional Development
- To be responsible for developing and sustaining own knowledge, skills and professional awareness.
- Willing to develop professional skills and attend courses as deemed relevant, including mandatory training, and to attend meetings and conferences as appropriate.
- Plan and organise own diary commitments to fulfil training duties and responsibilities
- Work within department procedures and codes of conduct to ensure that all personal objectives are met.
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