Administrator inLondon inLondon PUBLISHED TUE 5 NOV 2024

PERMANENT GOOD SALARY
PARAMEDIC

Wide Way Medical Centre r4ggbnKx

The role of an Administrator at Wide Way Medical Centre in London involves providing comprehensive secretarial and administrative support to a multidisciplinary team that serves 16,000 patients. Key responsibilities include processing various forms of documentation, managing patient information both electronically and in hard copy, handling communication with external agencies, and ensuring efficient data entry into patients' healthcare records. The Administrator will also engage in tasks such as answering phone calls, processing referrals through the electronic referral system, and supporting clinical staff with administrative needs.

In addition to primary responsibilities, the Administrator may assist with audits, prepare meeting agendas, cover reception duties during staff absences, book appointments, and manage repeat prescription requests. The position requires a proactive and organized individual who can maintain a tidy work environment and adapt to varying workloads while contributing to the Centre's dynamic and supportive culture of learning and professional development.

Wide Way Medical Centre cares for 16000 patients in East Merton, SW London.

Our team consists of GPs, ANPs, Practices Nurses, Phlebotomists, paramedics, health and wellbeing coaches, link workers, care coordinators, Pharmacist supported by our wonderful administrative and front of house staff.

We are dynamic and innovative. We have a nurturing culture of learning and as a member of our team we will support you and encourage you to develop your skills to fulfil your potential.

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS).

About us
The following are the core responsibilities of the medical administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Processing incoming and outgoing mail
b. File and store records as required
c. Photocopy documentation as required
d. Action all incoming faxes
e. Process letters as requested
f. Data entry of new and temporary registrations and relevant patient information
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h. Process referrals to external agencies such as secondary care
i. Input data into the patients healthcare records as necessary
j. Action GP2GP tasks
k. Process referrals using the electronic referral system (ERS)
l. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
m. Process incoming e-test results, ensuring they are referred to the relevant clinician
n. Read code data on Emis Web
o. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
p. Manage all administrative queries as necessary
q. Carry out system searches as requested
r. Maintain a clean, tidy, effective working area at all times
s. Support all clinical staff with general administrative tasks as requested

t. Process all DNA letters in accordance with current protocol
In addition to the primary responsibilities, the medical administrator may be requested to:
a. Partake in audit as directed by the audit lead
b. Produce meeting agendas and record the minutes of meetings where required.
c. Support reception staff, providing cover during staff absences
d. Book appointments
e. Complete opening and closing procedures in accordance with the duty rota

f. As required support the Reception Team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

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To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:

Technical Skills:

1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).

2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.

3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.

4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.

5. Record Keeping: Ability to maintain and manage physical and digital filing systems.

Soft Skills:

1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.

2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.

3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.

4. Problem-Solving: Capability to identify issues and provide practical solutions.

5. Teamwork: Willingness to work collaboratively with others in a team environment.

Interpersonal Skills:

1. Customer Service: Skills in dealing with clients and providing excellent service when required.

2. Professionalism: Maintaining a professional demeanor within the workplace.

3. Adaptability: Flexibility to adapt to changing situations and demands.

Additional Considerations:

- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.

- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.

- References: Good references from previous employers can enhance your application.

Continuous Learning:

- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.

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