Candidates are expected to align with the Trust's Values, including Communication, Competence, Courage, Care, Compassion, and Commitment. The recruitment process emphasises competence and values-based assessment, and applicants are encouraged to demonstrate their understanding of these values through relevant examples in their applications. Additional support for the application process is available, including guidance for individuals with disabilities and those from the armed forces community.
Telephone assessment prioritisation of all patients who contact the Out of Hours Service with urgent medical needs .
Giving appropriate advice to patients and carers, in managing their urgent care needs and if necessary arranging referral of patients to a range of other services.
This role is Part time, 17.5 hours per week
Using clinical decision software to assess all presentations to the Out of Hours Service, prioritising all calls whilst maintaining good public relations and promoting effective timley access to care.
Ensuring contemporaneous record keeping within the embedded clinical decision software .
Communicate effectively and skilfully with the use of observational and active listening skills and dialogue to enssure that comprehensive patient histories are recorded.
Be accountable for autonomous clinical decision making whilst managing unpredictable workload.
organise the prioritisation and flow of patient referrals to the multidisciplinary team of call operators, drivers, nurse clinicians and doctors, highlighting and recording significant events.
About us
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment ,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trusts Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website www.jobsincare.com/job/jbnsEZ7U If you need any further guidance to help you complete your application, contact our recruitment team via email or by calling .
If you have a disability that meets the definition set out in the Equality Act 2, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on .
Good luck with your application. We hope to welcome you to Team CWP very soon.
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