Medical Receptionist inTredegar inTredegar PUBLISHED FRI 18 OCT 2024

PERMANENT GOOD SALARY
NHS PENSION

Glan-Yr-Afon Surgery Ltd rtWrs0yz

Glan-Yr-Afon Surgery Ltd in Tredegar is looking for a part-time Medical Receptionist to join their busy practice, which serves approximately 7,000 patients. The role involves 15-20 hours of work per week, consisting of three to four shifts of five hours each, either from 8 AM to 1 PM or 1 PM to 6 PM, Monday to Friday. The successful candidate will serve as a welcoming point of contact for patients, manage appointment scheduling, handle queries, and support administrative tasks. Essential skills include computer literacy, strong communication abilities, and a focused approach to confidentiality and data management in line with GDPR.

The ideal applicant should exhibit excellent organisational skills and the capacity to work well within a team, as well as possess a flexible attitude to cover additional hours during colleagues' absences. A background in a medical or primary care setting is preferred but not mandatory. Benefits of the position include a generous pension scheme, HR support, and 5.6 weeks of annual leave, including bank holidays.

Glan-Yr-Afon Surgery are seeking to recruit a reliable and professional part time receptionist to work within our friendly and organised practice. We are a busy practice with approx 7,000 patients. The role is 15-20hrs per week comprising of 3 or 4 x 5hour shifts. The shift pattern is 8am-1pm or 1pm-6pm Mon-Fri.

Computer literacy skills are essential, preferably with previous experience in primary care.

The successful candidate will be responsible for providing a welcoming and efficient front of house service to our patients, ensuring the smooth running of reception duties. The role also involves administrative tasks to support the practice team. The ideal candidate must be well organised, with excellent communication skills to deal with people in a polite and sensitive manner and have the ability to work as part of a team.

Greeting and assisting patients in person and over the phone

Managing patient appointments, queries, and updating medical records

Processing prescription requests and providing relevant information to patients

Liaising with medical and administrative staff to coordinate services

Handling confidential information in line with GDPR and practice policies

Supporting the administrative team with various clerical tasks, including scanning, filing, and data entry

Flexibility to cover additional hours during staff absences for annual or sickness leave

About us
Role Overview:
We are looking for a personable, organised, and professional individual to join our general practice in Tredegar as a Part-Time Medical Receptionist. You will play a vital role as the first point of contact for patients and visitors, ensuring that the reception runs smoothly and patients receive high-quality care and service.
You will be responsible for managing patient appointments, handling queries, and supporting the practice team with administrative tasks. The ideal candidate should have a flexible approach, especially when covering colleagues' leave, and will ideally have experience in a similar setting.
Key Responsibilities:
Front Desk Operations:Greet and assist patients and visitors at the reception and over the phone in a friendly and professional manner.
Appointment Management:Schedule, amend, and cancel patient appointments efficiently using the practice's computer system.
Patient Records:Maintain and update electronic patient records, ensuring accuracy and confidentiality in compliance with GDPR and practice protocols.
Telephone Handling:Manage incoming calls, responding to patient queries, and directing calls to the relevant clinical or administrative staff.
Prescription Requests:Process patient prescription requests in line with practice procedures.
Administrative Support:Assist with clerical duties, including scanning, filing, photocopying, and general data entry.
Communication:Act as a liaison between patients, doctors, nurses, and other members of the practice team to ensure smooth communication and service delivery.
Confidentiality:Ensure that patient information is handled with discretion and sensitivity in line with NHS and practice confidentiality policies.
Flexibility:Provide cover for colleagues during annual or sickness leave, as and when required.
Required Skills and Qualifications:
Education:Minimum GCSE level or equivalent.
Experience:Prior experience in a medical or general practice setting is preferred, though not essential.
IT Skills:Competent in using computer systems, particularly Word, Microsoft Office. Experience with practice management systems, EMIS, Docman, GPTR, WCCG, CWS is advantageous, although training will be provided.
Communication:Strong verbal and written communication skills, with the ability to interact empathetically and professionally with patients and colleagues.
Organisation:Excellent time management, multitasking abilities, and attention to detail.
Team Player:Ability to work as part of a team as well as independently, with a proactive and flexible approach.
Benefits:
Pension Scheme:Lucrative pension scheme available.
HR Support:Peninsula provides comprehensive HR support.
Annual Leave:5.6 weeks annual leave inclusive of bank holidays.

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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51.76950454711914 -3.247525453567505 Tredegar, Gwent

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