Medical Receptionist inTredegar inTredegar PUBLISHED 18 OCT 2024

Glan-Yr-Afon Surgery are seeking to recruit a reliable and professional part time receptionist to work within our friendly and organised practice. We are a busy practice with approx 7,000 patients. The role is 15-20hrs per week comprising of 3 or 4 x 5hour shifts. The shift pattern is 8am-1pm or 1pm-6pm Mon-Fri.

Computer literacy skills are essential, preferably with previous experience in primary care.

The successful candidate will be responsible for providing a welcoming and efficient front of house service to our patients, ensuring the smooth running of reception duties. The role also involves administrative tasks to support the practice team. The ideal candidate must be well organised, with excellent communication skills to deal with people in a polite and sensitive manner and have the ability to work as part of a team.

About us

Role Overview:

We are looking for a personable, organised, and professional individual to join our general practice in Tredegar as a Part-Time Medical Receptionist. You will play a vital role as the first point of contact for patients and visitors, ensuring that the reception runs smoothly and patients receive high-quality care and service.

You will be responsible for managing patient appointments, handling queries, and supporting the practice team with administrative tasks. The ideal candidate should have a flexible approach, especially when covering colleagues' leave, and will ideally have experience in a similar setting.

Key Responsibilities:

• 
  Front Desk Operations:
  Greet and assist patients and visitors at the reception and over the phone in a friendly and professional manner.

• 
  Appointment Management:
  Schedule, amend, and cancel patient appointments efficiently using the practice's computer system.

• 
  Patient Records:
  Maintain and update electronic patient records, ensuring accuracy and confidentiality in compliance with GDPR and practice protocols.

• 
  Telephone Handling:
  Manage incoming calls, responding to patient queries, and directing calls to the relevant clinical or administrative staff.

• 
  Prescription Requests:
  Process patient prescription requests in line with practice procedures.

• 
  Administrative Support:
  Assist with clerical duties, including scanning, filing, photocopying, and general data entry.

• 
  Communication:
  Act as a liaison between patients, doctors, nurses, and other members of the practice team to ensure smooth communication and service delivery.

• 
  Confidentiality:
  Ensure that patient information is handled with discretion and sensitivity in line with NHS and practice confidentiality policies.

• 
  Flexibility:
  Provide cover for colleagues during annual or sickness leave, as and when required.

Required Skills and Qualifications:

• 
  Education:
  Minimum GCSE level or equivalent.

• 
  Experience:
  Prior experience in a medical or general practice setting is
  preferred
  , though not essential.

• 
  IT Skills:
  Competent in using computer systems, particularly Word, Microsoft Office. Experience with practice management systems, EMIS, Docman, GPTR, WCCG, CWS is advantageous, although training will be provided.

• 
  Communication:
  Strong verbal and written communication skills, with the ability to interact empathetically and professionally with patients and colleagues.

• 
  Organisation:
  Excellent time management, multitasking abilities, and attention to detail.

• 
  Team Player:
  Ability to work as part of a team as well as independently, with a proactive and flexible approach.

Benefits:

• 
  Pension Scheme:
  Lucrative pension scheme available.

• 
  HR Support:
  Peninsula provides comprehensive HR support.

• 
  Annual Leave:
  5.6 weeks annual leave inclusive of bank holidays.