Urgent Appointment Team Leader inShrewsbury inShrewsbury PUBLISHED
TUE 12 NOV 2024
Additionally, the Team Leader will oversee operational matters, including staff recruitment and retention, performance appraisals, and resource management. They will work autonomously to ensure that patient referrals are handled according to guidelines and that all appointment records, particularly for those on a cancer pathway, are validated accurately prior to monthly submissions. The position requires the capability to handle enquiries from GPs, patients, and other staff members, managing workloads effectively within the team.
To manage the Urgent Appointment Team, ensuring the provision of an efficient and effective booking service in accordance with National Cancer Waiting Times Guidance and local Trust policies and procedures.
Main Duties and Responsibilities
To communicate information with patients, relatives or staff on a variety of departmental matters.
To communicate complicated administrative information to staff from other departments, external contacts.
To communicate complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required
To exercise judgements when dealing with enquiries and to analyses information to resolve problems
May need to communicate with patients, but on non-clinical matters (i.e. appointment times, provide directions or explain local procedures).
T To manage a team's performance or to provide training to others in own discipline (i.e. policies/processes or IT systems)
To develop databases/spreadsheets, to collate or produce reports on a regular basis.
To input data onto relevant systems, required to store and retrieve information or to collate and report data.
Optimise the use of technology for area of own work.
About us
The post holder will be required to will work as a key member of the team within the department to manage operational issues, taking independent action when necessary including;
a. Recruitment and retention of staff
b. Undertaking annual appraisals
c. Management of sickness
d. Management of annual leave
e. Ongoing review of resources to ensure work is covered at all times
The post holder will work without supervision and manage own workload and that of the Urgent Appointment Team, ensuring that all referrals are managed in accordance with national and local guidelines and that appointments are booked within standard and non-attendance managed appropriately.
The post holder will be responsible for the validation of patients on a cancer waits pathway, ensuring that first appointment adjustments are accurately recorded and all information is correct on the system prior to monthly cancer waits submission.
The post holder will be required to deal with enquiries from GPs, patients, clinicians and other staff groups across the organisation regarding the Urgent Appointment Team.
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