Medical ReceptionistinLondon inLondonPUBLISHED MON 2 SEP 2024

PERMANENT

Belgrave Medical CentrerStytyFo

Belgrave Medical Centre in London is seeking a full-time or part-time Medical Receptionist to join their friendly GP practice team. The ideal candidate should possess some receptionist experience, with familiarity in using the Systm-One computer system. Responsibilities include managing incoming and outgoing telephone calls, processing online consultations, directing patients and visitors, and providing general assistance to the practice team with a positive demeanor. The role requires flexibility to adapt to daily needs, cover for absences, book appointments, register new patients, and handle prescription requests.

Candidates should be capable of ensuring the smooth operation of the reception area and delivering efficient services to patients. Key tasks involve accurate communication of messages, timely completion of patient-related tasks, and maintaining a courteous, effective service to enhance patient experience.

We are looking to recruit a full time/part-time receptionist to join our friendly GP practice team. Applicants should have any type receptionist experience with knowledge of Systm-One. GP receptionists will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, to have the ability to adapt to the daily needs of the practice and to support annual leave cover and absences when required.

Key Responsibilities and Duties

To process incoming and outgoing telephone calls, ensuring that callers are answered courteously, promptly and clearly and that accurate messages are always passed to the appropriate person

To process online consultation forms on to the SystmOne computer system in order to be triaged by the clinician

To receive and direct patients and visitors to the practice promptly and courteously

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients

To book appointments and contact patients when required

To complete patient-related tasks in a timely manner

To register new patients, and process information such as change of address

To process repeat prescription requests

To be responsible for the opening and closing of the practice

To be able to refer patients via tasks from the GP's

About us
This role is to recruit a medical receptionist. The successful candidate needs to be flexible within the role and have the ability to adapt to the daily needs of the practice and cover annual leave and absences when required. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients.

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Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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51.49065399169922-0.15133309364318848London

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Medical ReceptionistinLondoninLondonPUBLISHED MON 2 SEP 2024

Belgrave Medical CentrerStytyFo

Medical ReceptionistinLondon inLondonPUBLISHED MON 2 SEP 2024