Nurse Waiting List Call Handler inCarmarthen inCarmarthen PUBLISHED
TUE 5 NOV 2024
Hywel Dda University Health Board r4ec5Fxp
Candidates should possess significant clinical experience and be capable of working within a multidisciplinary team across various specialties. While the ability to speak Welsh is desirable, the Health Board welcomes applications from both English and Welsh speakers and offers support for Welsh language development. The role emphasises the importance of effective communication and patient care while contributing to the overall improvement of the waiting list process.
The Waiting List Support Service aims to offer a single point of contact for patients awaiting treatment. The service keeps patients regularly informed of waiting times and offers advice on how they can prepare for surgery and optimise their health whilst waiting.
The 3P's Waiting Well Policy launched by Welsh Government in September 2023 will ensure that support and information is easily accessible to those waiting and this role as a Registered Nurse is vital to support a meaningful offer and to ensure that we minimise the risk of harm to patients.
As a Registered Nurse within the service the successful candidate will contribute to the development of the service and offer support to patients enabling them to keep well while they wait for treatment. This will include:
- Keeping patients regularly informed of their current expected wait
- Offer a single point of contact should patients need to contact us
- Provide advice on self-management options whilst waiting
- Offer advice on what do to if their symptoms deteriorate
- Establish a systematic approach to measuring clinical risk and use this to inform waiting list prioritisation
- Offer alternative treatment options if appropriate
- Incorporate review and checking of patient consent
The successful candidate will have significant clinical experience working within a multi-disciplinary team across different clinical specialties/conditions within the integrated care system.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Interviews to be held on 27/11/2024.
About us
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
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