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Key results from the job holder
General housekeeping, liaising with Trust colleagues, exchanging information within guidelines and also responding and reacting accordingly where any ad hoc duties arise is the main job role. It is also crucial to take operational responsibility for facilitating an all round quality Health Records service for the Trust and to support the provision of Health Records for the A&E department.
The provision of Health Records in line with Trust and National policies and guidance
To file, retrieve and maintain Health Records and or X-rays in accordance with local Trust policies / National policies and standards.
Required to plan, organise and prioritise own daily workload by using organisational awareness and understanding of how Health Records are used and travel around the Trust sites.
Co-ordinate and respond to requests from varying sources using own judgement and initiative.
To adhere to good housekeeping guidance whilst making effective use of available storage and where necessary implementing solutions to improve efficiency.
Deal with electronic, telephone and written queries prioritising each individual request.
To be involved in repetitive physical activity involving the movement and distribution of Health Records throughout the Trust
To rotate between the departmental sites transferring general skills in line with service demands within each Health Records Library
Planning and Organisational Duties
To be able to plan and prioritise in line with service demands whilst assisting colleagues to meet departmental requirements associated with Governance, Quality Standards and other targets relating to service provision.
Actively promote and support good practice within the Health Records Libraries
Communications and Key Working Relationships
Maintain daily contact with varying disciplines of staff both external and internal to the Trust who may need to access the Health Records Services.
Use various methods of communication, written, fax, telephone, scanning to facilitate service provision.
Process routine / non routine requests confidently and confidentially, requiring the postholder to use their own judgement and initiative where needed.
Report any process or system failures through to the line manager
Ensure the accurate recording of patient information & related data onto the HIS system
Accurate interpretation of HIS information in order to improve availability of patient records.
Responsibility for Finance
Ensure that the main Health Records Libraries, Martland Point and any other Health Records storage linked to the Libraries are left secure after use and that any security systems in place are fully activated and operational
Ensure all Departmental equipment used by the post holder is fit for purpose, reporting any issues to Line Manager.
Responsible for using equipment appropriately and with care
Effective use of stationary and other general office supplies.
Responsibility for Human Resources
Comply with Trust policies and procedures including the Code of Conduct and to ensure there is a clear awareness of how reporting procedures are managed and implemented within their own area of work / responsibility
To participate in own appraisal and develop a personal development plan in order to maintain and achieve sustained progression in the role.
Responsibility for Health & Safety
To comply with all Health and Safety issues taking a proactive role by managing the Health and safety of themselves and others at all times where practicably possible.
To take individual responsibility for managing risks within own working environment, complying with Trust regulations around reporting and managing risk reduction strategies.
To be involved in managing related risk assessments and effectively taking care to include others that may be affected by their actions.
Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Responsibility for Teaching
Facilitate a supportive learning environment to enable all members of the team to develop.
Recognise and accept responsibility for own personal development
To support developments that contribute to individual goals and to those of the department
PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS
Shortlisting is based on the person specification, therefore, when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills.
We are currently recruiting motivated, enthusiastic individuals who possess excellent interpersonal and communication skills with an ability to work effectively within a team. You must have knowledge of general office systems and protocols in a customer related environment.
You will be working within the Health Records Team, Health Care Operations department. There are 3 roles;
- Health Records team at the Royal Albert Edward Infirmary, Wigan
- Health Records team at Leigh Infirmary
- Filtering & Destruction team at Wigan, however, would also be covering multi sites, including our storage provision at Martland Point, Wigan.
The service operates between7am to 8pm Monday to Friday. You will be working 37.5hrs per week and would be expected to be able to work flexibly covering these hours. This is a 12 month fixed term contract due to funding limitations. However, there is a chance this post may become permanent after 12 months.
PREVIOUS APPLICANTS NEED NOT APPLY
The main function of the Health Records Assistant is the filing and retrieving of patient records from storage areas across the 3 main sites.
It is important to ensure patient's needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner. and compliance with all appropriate policies and procedures.
Must be educated to GSCE level or equivalent / relevant experience and demonstrate keyboard skills.
It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.
Appropriate systems training will be provided but basic IT skills linked with good keyboard skills would be a distinct advantage.
Key results from the job holder
General housekeeping, liaising with Trust colleagues, exchanging information within guidelines and also responding and reacting accordingly where any ad hoc duties arise is the main job role. It is also crucial to take operational responsibility for facilitating an all round quality Health Records service for the Trust and to support the provision of Health Records for the A&E department.
The provision of Health Records in line with Trust and National policies and guidance
To file, retrieve and maintain Health Records and or X-rays in accordance with local Trust policies / National policies and standards.
Required to plan, organise and prioritise own daily workload by using organisational awareness and understanding of how Health Records are used and travel around the Trust sites.
Co-ordinate and respond to requests from varying sources using own judgement and initiative.
To adhere to good housekeeping guidance whilst making effective use of available storage and where necessary implementing solutions to improve efficiency.
Deal with electronic, telephone and written queries prioritising each individual request.
To be involved in repetitive physical activity involving the movement and distribution of Health Records throughout the Trust
To rotate between the departmental sites transferring general skills in line with service demands within each Health Records Library
Planning and Organisational Duties
To be able to plan and prioritise in line with service demands whilst assisting colleagues to meet departmental requirements associated with Governance, Quality Standards and other targets relating to service provision.
Actively promote and support good practice within the Health Records Libraries
Communications and Key Working Relationships
Maintain daily contact with varying disciplines of staff both external and internal to the Trust who may need to access the Health Records Services.
Use various methods of communication, written, fax, telephone, scanning to facilitate service provision.
Process routine / non routine requests confidently and confidentially, requiring the postholder to use their own judgement and initiative where needed.
Report any process or system failures through to the line manager
Ensure the accurate recording of patient information & related data onto the HIS system
Accurate interpretation of HIS information in order to improve availability of patient records.
Responsibility for Finance
Ensure that the main Health Records Libraries, Martland Point and any other Health Records storage linked to the Libraries are left secure after use and that any security systems in place are fully activated and operational
Ensure all Departmental equipment used by the post holder is fit for purpose, reporting any issues to Line Manager.
Responsible for using equipment appropriately and with care
Effective use of stationary and other general office supplies.
Responsibility for Human Resources
Comply with Trust policies and procedures including the Code of Conduct and to ensure there is a clear awareness of how reporting procedures are managed and implemented within their own area of work / responsibility
To participate in own appraisal and develop a personal development plan in order to maintain and achieve sustained progression in the role.
Responsibility for Health & Safety
To comply with all Health and Safety issues taking a proactive role by managing the Health and safety of themselves and others at all times where practicably possible.
To take individual responsibility for managing risks within own working environment, complying with Trust regulations around reporting and managing risk reduction strategies.
To be involved in managing related risk assessments and effectively taking care to include others that may be affected by their actions.
Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Responsibility for Teaching
Facilitate a supportive learning environment to enable all members of the team to develop.
Recognise and accept responsibility for own personal development
To support developments that contribute to individual goals and to those of the department
PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS
Shortlisting is based on the person specification, therefore, when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills.
We are currently recruiting motivated, enthusiastic individuals who possess excellent interpersonal and communication skills with an ability to work effectively within a team. You must have knowledge of general office systems and protocols in a customer related environment.
You will be working within the Health Records Team, Health Care Operations department. There are 3 roles;
- Health Records team at the Royal Albert Edward Infirmary, Wigan
- Health Records team at Leigh Infirmary
- Filtering & Destruction team at Wigan, however, would also be covering multi sites, including our storage provision at Martland Point, Wigan.
The service operates between7am to 8pm Monday to Friday. You will be working 37.5hrs per week and would be expected to be able to work flexibly covering these hours. This is a 12 month fixed term contract due to funding limitations. However, there is a chance this post may become permanent after 12 months.
PREVIOUS APPLICANTS NEED NOT APPLY
The main function of the Health Records Assistant is the filing and retrieving of patient records from storage areas across the 3 main sites.
It is important to ensure patient's needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner. and compliance with all appropriate policies and procedures.
Must be educated to GSCE level or equivalent / relevant experience and demonstrate keyboard skills.
It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.
Appropriate systems training will be provided but basic IT skills linked with good keyboard skills would be a distinct advantage.
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